E.piphany and Tibco form alliance to ease system-to-system integration for joint clients

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Integrated Offering Helps Companies Leverage Existing IT Investments, Deliver Lower Total Cost of Ownership

SAN MATEO, Calif.– Aug. 20, 2002 – E.piphany, Inc. (Nasdaq: EPNY), a provider of customer relationship management (CRM) solutions, today announced a global alliance with TIBCO Software Inc. (Nasdaq: TIBX) whereby the companies will integrate E.piphany’s entire end-to-end suite of customer relationship management (CRM) applications with TIBCO’s Enterprise Application Integration (EAI) software. Embracing a shared vision for enterprise flexibility through aggressively open Java-based standards, the companies can deliver joint customers better data sharing across heterogeneous applications within the enterprise.

TIBCO provides integration to leading enterprise software systems, including CRM, enterprise resource planning (ERP), supply chain management, and fulfillment applications. E.piphany’s aggressively open E.6™ Platform and suite of CRM applications for Marketing, Sales, and Service enable global businesses to create a single view of the customer regardless of where the data actually resides in the enterprise. Together, the E.piphany and TIBCO solutions help companies drive more valuable customer relationships and achieve a dramatically lower total cost of ownership.

“Today’s corporations are demanding easier data access across the enterprise, component applications for faster incremental implementations, and more value out of existing applications,” said Phil Fernandez, executive vice president of products at E.piphany. “E.piphany and TIBCO’s shared vision of Java-based standards and technologies helps us to meet these requirements for our clients. The end-customer will benefit from a seamless, pervasive customer experience. We are glad to join forces with a proven EAI leader.”

“TIBCO is pleased to team with E.piphany in the CRM market and commend their advancements in Java-based solutions,” said Keith Goldstein, vice president of global alliances at TIBCO Software. “Our alliance will work to address looming customer requirements around integrating CRM with back-end systems, reducing implementation costs and providing valuable customer information to front-line employees, partners and business executives. E.piphany is ahead of the curve in providing its customers the ability to incorporate intelligent CRM applications into the fabric of their extended enterprise.”

About E.piphany
E.piphany provides Smart CRM™ solutions for the largest global enterprises. The company's integrated suite of applications for Marketing, Sales, and Service, E.piphany E.6™, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's applications are built on the industry's most advanced CRM architecture resulting in fast and easy deployment, the ability to adapt to changing business demands, and permanent cost of ownership advantage. Leading companies, including more than 35 percent of the Fortune 100, use E.piphany products to enhance the customer experience, improve organizational effectiveness and drive value. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America. For more information go to: <http://www.epiphany.com>

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Act of 1934, as amended, including statements regarding the plans to integrate E.piphany's suite of CRM applications with TIBCO's EAI applications and features and functionality of such an integrated solution. Actual results could differ materially from the forward-looking statements. Among the factors that could cause actual results to differ materially from those in the forward-looking statements are unforseen technical difficulties in integrating the software involved in the strategic relationship, delays in the product development cycle, delays in customer acceptance and implementation of E.piphany software and the impact of competititive products and pricing. These factors and others are described in more detail in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the Company's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Company's prior press releases. E.piphany assumes no duty to update any statements made in this press release.

E.piphany, E.6, Smart CRM, and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners.

Press contacts for E.piphany:
Kim Stocks, E.piphany, 650-356-5863, [email protected]
Mike Burk, Applied Communications, 415-365-0222, [email protected]

Investor Relations contact: Todd Friedman, E.piphany, 650-356-3934, [email protected]


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