We know what it is, but how would you define customer service if you were writing the definition for a dicitonary? Angela Maples
An interaction between two legal entities which is either a)in support of an ongoing contract to provide goods or services, or b) to complete the purchase of goods or services.
You are right to ask these kinda questions as phrases and words like these become so part of our common business jargon we lose touch with their real meaning ....this was my attempt I hope it helps someone to come up with something better! I have deliberately avoided adding a value statement eg 'Good' Cus serv