C3 Ltd has launched a new application that enables organisations to report on the activities of personnel working away from base.
Initially designed as a replacement for legacy private mobile radio (PMR) systems, the application has a use in virtually every business which has remote workers. Typical applications include: lone worker security, remote worker availability, job tracking, remote data collection and remote automatic alarm settings.
The application was developed initially for BT Cellnet, who will be promoting Status Messaging as part of their recently-launched business sales application partners programme.
The resource management application runs on a multi-application converged communications platform that is scaleable to tens of thousands of phone lines and supports.
Anglian Water uses the application to provide additional safety to lone workers, while Siemens uses it to provide job updates to engineers on the road, as well as enabling call centre workers to keep track of them.
The benefits of Status Messaging also include:
• At-a-glance updates of employees activities
• Detailed information on the status of remote workers
• An ability to filter status updates from a central server to a regional call centre
• Improved efficiency by means of automated updates and less “live” communication
• Integration of collected information with existing office management systems
• Real-time updates on job status.
Workers report their current status by dialling a short code on GSM mobile handsets. Updates are logged into a database and presented to a system controller. Controllers can send SMS text messages to workers, pre-recorded voice clips or can simply establish a telephone call. Conference calling, data collection and other functions are also available.
Based in Cambridge, UK, the company has installed over 150,000 lines of converged communications technology worldwide for calling card, IVR, Audiotex, automated attendant, emergency response, contact centre and voice mail since 1990.