IBM has acquired OpenOrders, a provider of order management and fulfillment software, expanding its B2B e-commerce software portfolio.
OpenOrders’ technology will be incorporated into the IBM family of e-commerce offerings. Its software enables integrated order management, customer service and support of orders through multiple channels, including the web and call centers.
“This acquisition makes a lot of sense for both companies – OpenOrders’ technology will get much greater market exposure by being offered on one of the fastest growing web application commerce platforms, and IBM will get industry-leading order management functionality for its WebSphere Commerce Suite,” said John Fontanella, service director for B2B marketplace strategies at AMR Research.
Fulfillment and order management software applications are integral to companies who conduct online business-to-business transactions. Within five years, Internet trade will represent approximately 42% of all product buying and selling among businesses, compared with only 3% today, according to a Jupiter Communications study. Jupiter estimates that online US B2B revenues will explode to over $6 trillion by 2005.
“By acquiring OpenOrders, we are confirming IBM’s commitment to continuously add functionality to better help customers meet the needs of B2B e-commerce,” said Ed Kilroy, general manager of IBM’s e-commerce software group. “There is some great talent at OpenOrders who will now be working on behalf of IBM customers.”
“This is a great way to get our technology out into the marketplace at an accelerated pace,” said Jonathan Katz, CEO, OpenOrders. “It is also a terrific opportunity for our people to work as part of the award-winning WebSphere Commerce Suite team.”
OpenOrders software enables integrated order management and customer service; real-time available to promise (ATP) inventory data; dynamic pricing based on sophisticated price lists; partial shipments and backorder processing; returns and exchange processing; and support of orders through multiple channels.
IBM’s WebSphere Commerce Suite, the first integrated e-commerce solution, provides a wide range of functions for content management, relationship marketing, order management, and payment management.