Many buyers are rightly suspicious of lies, damned lies and industry benchmarks! Nonetheless vendors continue to trot out their latest benchmark results with evident pride as a core part of the their marketing programmes. This week’s offering comes from Kana, which claims its Kana Contact Centre software can scale to highest level of concurrent agents. In benchmark testing on IBM WebSphere Application Server, DB2 UDB Database, and IBM pSeries servers the company demonstrated that the software can handle 12,000 agents performing 150,000 transactions per hour with response times under two seconds.
Kana claims scalabilty benchmark high
8th Jan 2002