Leading US insurer to implement new CSM projects

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Chordiant Software has announced a large-scale, enterprise-wide license and service agreement with MetLife.

MetLife intends to apply Chordiant’s unified CRM solution across multiple divisions, extending the current common customer service platform of individual life and annuity insurance divisions, brokerage business and call centers.

As part of this program, MetLife will derive rapid, low-cost application development, and the ability to decommission redundant systems. Chordiant will provide support and assist with the re-engineering of front and back office operations.

“Global companies are faced with extreme customer relationship demands in terms of volume, complexity and scope,” said Chordiant CEO, Sam Spadafora. “Chordiant provides a flexible, unified infrastructure for enterprise-wide CRM initiatives to deliver a comprehensive, single view of the customer.”

About Chordiant Software
Designed from the ground-up, Chordiant unified CRM solution provides a common response for customers - whether communicating by email, web telephone, or wireless access. It includes built-in support for voice, data and Internet integration, as well as a comprehensive workflow engine, which allows companies to implement best business practices across multiple touchpoints.
The system has been selected by leading consumer companies, including Lloyds TSB, Barclays Mercantile, Direct Line, MetLife, General Motors, First USA Bank and Halifax Card Services. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, London, Amsterdam and Munich.

About MetLife
The MetLife companies serve approximately nine million households in the US, and companies and institutions with 33 million employees and members. MetLife also has international insurance operations in 12 countries.




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