NCR Corporation has announced a new service focused on software support, management, and customization of the Red Hat Linux operating system.
Businesses running applications on Red Hat Linux now have access to support services from NCR’s Worldwide Customer Services group. NCR has over 20 years’ support experience with the Unix and Windows operating systems, and supports multiple hardware vendor platforms. NCR already supports NCR MP-RAS, Sun Solaris, SCO, Windows NT, and Windows 2000.
“Although Linux is a product that reverses standard practices in software development, many elements of the service business are just the same when it comes to Linux software support,” said Tony Adams, senior analyst at Gartner.
“NCR is uniquely qualified to provide support for businesses with multiple operating systems in their enterprise,” said Dave Henderson, vice president of Support Services. “We provide one stop shopping. Our Unix support and customer satisfaction is world class. We are now taking the same processes and experience and applying them to Linux.”
Priced on a per-incident, call pack, or annuity basis, NCR’s Linux Software Support service will be offered at two levels:
• System installation, administration and troubleshooting, including backup/recovery, networking, and configuration.
• Developer-to-developer, including installation and/or configuration of third-party applications, custom programming, system integration, and application support.
Founded in 1994, Red Hat provides open source internet infrastructure solutions, ranging from small embedded devices to high availability clusters and web serving. The company creates open source solutions for internet infrastructure and post-PC environments. It is based in Research Triangle Park, North Carolina and has offices worldwide.
NCR Corporation is a US$6.2 billion company providing Relationship Technology solutions to customers worldwide in the retail, financial, communications, travel and transportation, and insurance markets. NCR employs 32,000 people in 130 countries, and is a component stock of the Standard & Poor’s 500 Index.