Gerry Gagliardi has been named senior vice president of NCR Corporation worldwide customer services division, succeeding Bill Eisenman who is retiring after 22 years with the company.
Gagliardi, 53, joins NCR after serving as a consultant to E. M. Warburg Pincus & Co., where he focussed on acquisitions in the services industry. Prior to that, he spent 28 years at the Unisys Corporation where he held progressively senior management positions in the company’s services division, including president of global customer services.
He will be responsible for NCR’s customer services business which provides worldwide implementation, support and consulting services for the company’s data warehouse, store automation, and self-service (ATM) solutions. Additionally, he will be responsible for high availability services, network services, and multi-vendor support and integration.
Gagliardi will report to Bill Amelio, executive vice president and chief operating officer of the Retail and Financial Group.
“Gerry is a seasoned executive with substantial global experience in the high-tech services field, which is an excellent fit for our worldwide customer services division,” said Amelio.
Bill Eisenman joined NCR in 1979 and became senior vice president in 1995. “NCR has benefited immensely from Bill’s exceptional leadership during his 22-year career with the company, and for that we are grateful,” said Lars Nyberg, chairman of NCR.
NCR Corporation is a leader in providing Relationship Technology solutions which include privacy-enabled Teradata warehouses and CRM applications, store automation and ATMs. NCR employs 31,900 in 130 countries, and is a component stock of the Standard & Poor’s 500 Index.