Neteos has announced enhancements to eRMNow! its customizable, web-based CRM service – including real-time report generation, enhanced campaign management, and active-web knowledge base management.
eRMNow! unifies sales, marketing, and support activities on a single database, accessible from any web browser. Users can select any data available within the CRM database and instantly generate, modify, and analyze reports and charts directly over the web. Once a report or chart is created, users can easily drill down and access more detailed information.
Companies can track campaign activities in real-time, measure effectiveness, track revenue, and monitor return. They can collect, organize, and share information with fellow employees, partners, and customers.
“CRM solutions must provide up-to-the-minute, instantaneous access to information to ensure that companies can meet the demands of their customers,” said Mike Chuli, CEO of Neteos. “By adding real-time reporting, enhanced campaign management, and an open knowledge base, Neteos is providing a personalized, yet cost-effective and rapidly deployable solution that addresses the needs of the mid-sized enterprise.”
Neteos is headquartered in Waltham, Massachusetts.