Octane Software, a leading iRM vendor, is continuing its global growth by opening a new office in Munich, Germany.
The company has already signed its first German customer, Brokat Infosystems, one of the leading international providers of software for e-business solutions. Octane has appointed Peter Steidl as regional manager, with responsibility for sales, services and local operations throughout Germany, Switzerland and Austria.
“Our European expansion into Germany, Switzerland and Austria addressees a need for comprehensive iRM solutions, such as Octane 2000, to improve customer retention by rapid-growth companies,” said Bill Walsh, Octane's president and chief operating officer. “We believe our strategy of establishing local offices, versus partnering with local distributors, better qualifies us to address unique regional needs and still deliver a strong product offering.”
According to a recent study, Brokat is the worldwide market leader in the Internet banking segment. More than 2,000 corporations already use Brokat solutions including Deutsche Bank 24, Allianz, ABN Amro, Consors, Debitel, Swiss Post, and Primus-online. It was founded in 1994 and is based in Stuttgart with offices in 14 countries
Brokat selected Octane 2000 to enable employees, partners, customers and other constituents to perform self and assisted service, sales and marketing functions across the web, e-mail and telephone. Octane's ability to co-ordinate all of these activities from a single system through a personalised browser interface was a key factor in Brokat's choice.
“With more than 2,000 customers worldwide and 600 employees across the globe, BROKAT requires a single relationship management system that provides blended functionality across multiple channels, functions and users, including external partners,” said Dr. Wolfgang Zeumer of Brokat.
“Octane 2000’s rich application functionality coupled with its Web architecture provides the scalability, flexibility and functionality necessary to support our global customer care initiative.”
As the new regional manager for Germany, Peter Steidl brings to Octane more than 10 years of sales experience in the European telecommunications and IT industries. Steidl reports directly to Ken Morton, general manager for EMEA, and is responsible for Octane's operations in Germany, Switzerland and Austria.
Before joining Octane, Steidl worked with Clarify, a Nortel Networks company, and Lucent Technologies. Steidl has a degree in Business Management and Data Processing from the University of Nuremberg and Lahr in Germany.
Octane 2000, Octane's next-generation web-based relationship management software suite, enables companies to provide customer care across multiple channels, including Web, email, chat, telephone and fax. In contrast to first-generation solutions, Octane's web architecture enables customers worldwide to realise rapid deployment and comprehensive enterprise integration.
Octane provides its customers with real-time, interactive customer care to compete in the new e-business economy. Emerging companies can increase customer acquisition and retention, and improve operating efficiencies.
Octane's customers include Compaq, Electronic Arts, Internet Capital Group, Buzzsaw.com, Equipp.com, SEND.com, Switchboard.com, Critical Path and TeleTech.
Headquartered in San Mateo, California, the company has sales offices in Atlanta, Boston, Chicago, Phoenix, European headquarters in the United Kingdom and Asia Pacific headquarters in Australia. The new German office is at Weltenburger Strasse 70, 81677 Munchen, Germany.
On March 15, Octane Software agreed to be acquired by E.piphany, Inc. The combined company intends to provide the first web-based, integrated suite of intelligent customer interaction solutions that coordinate and unify all inbound and outbound interactions with customers in real-time. The closing is subject to meeting regulatory requirements including a shareholder vote.