ON!contact Software has applied the functionality of its Client Management Software to create eCMS, a web-based CRM suite that fuses customer and eBusiness strategies in a single application suite.
Made up of EmployeeNet, ClientNet and PartnerNet, eCMS streamlines communication between a company and its employees, customers and partners.
• EmployeeNet builds more-profitable relationships with customers through sales, marketing and service staff having real-time access to customer information through a web browser.
• ClientNet taps the Internet to allow customers to buy products, research offerings and complete online surveys.
• PartnerNet strengthens the bond between a business, its partners and distributors. With PartnerNet, business allies can manage customers, accounts and sales opportunities.
“The Internet is all about shattering the barriers that prevent the transfer of information. eCMS provides every channel of a business with direct access to the data needed to carry out its daily business functions,” said George Kofman, president of ON!contact Software.
Built specifically for mid-sized companies, eCMS was engineered to accommodate rapid growth. Since there is no software to install, adding users is faster and less complicated, and application servers may be added for processing as needed.
ON!contact Software is a privately held company with corporate headquarters in Wisconsin and an international alliance network of value-added resellers, system integrators and distributors. Customers include Sears, Johnson & Johnson, Blue Cross-Blue Shield and Summit Bank.