Peoplesoft has announced version 8.4 of its CRM offering, which includes mobile, quality managemenrt and collaborative selling functionality.
Among the features in the latest release are PeopleSoft CRM Mobile Sales and Mobile FieldService which provide mobile professionals with disconnected access to customer information, anytime, anywhere. PeopleSoft CRM Quality Management manages the process of tracking product defects and enhancement requests online, in real time.
Release 8.4 also includes PeopleSoft CRM Collaborative Selling, which enables users to create real-time, scalable product and services configurations through an automated process. The process combines needs analysis, recommendation, configuration, pricing, quoting, and order capture.
PeopleSoft CRM, release 8.4, is scheduled to ship on March 22nd.