Peoplesoft vs Pivotal

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The company I work for is in the selection process for a CRM application. There's only 2 left: Pivotal and Peoplesoft. I'm looking for people who have worked with and can comment on their experience with both applications.

Wim Bulckens

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28th May 2003 12:01

Good question - I have worked on several Pivotal projects als Project Manager and also with an experienced Software Architect who has worked on a major Peoplesoft project.

Of course without knowing your requirements, it is not possible to say which product may be best for you. Generally however, Peoplesoft will show strengths most when you are using not just the CRM part. Pivotal is a dedicated CRM package and gives you good functinality and great flexibilty.

There are some down sides to customizing Peoplesoft. Because of the way the application is built, it is difficult if not impossible, for designers and customizers to be sure that they are not breaking some part of the application when they make changes. Pivotal has a toolkit which allows extensive and efficient customizing, so customizing is likely to be easier and to involve less effort than Peoplesoft.

I hope this is of some use to you!

Thanks (0)
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By Anonymous
11th Mar 2003 11:59

Wim, I recently ran a CRM software evaluation exercise for one of my clients. We went from 8 vendors to 3 based on proposal response, and then used a varierty of criteria to help us get to a preferred vendor. The major citeria we used were:

User feedback from system demostrations - we used structured questionnaires to help add objectivity to subjective comments and opinions.

Customer references - try and find unsolicited customer references. Don't ask the vendor for names. Try researching organisations using Pivotal or Peoplesoft and interview CRM project managers, business managers, executives and users at those organisations. I got through to 3 Pivotal customers just by reading Pivotal press releases and noting the names. I got both good and bad stories about vendors, partners and implementation approaches that taught us a lot about cultural compatability.

Technology architecture - we had our infrastructure strategist grill the vendor's technical rep for about an hour until we were happy that they had a sensible, supportable vision for their product architecture that matched our infrastructure.

Both Peoplesoft and Pivotal offer CRM suites with comparable functionality. Both are reasonably scalable, customisable and easy to use. So you'll need to find more than features and functions to allow you to make the best choice.

In any case, getting the right software is only about 20% of what you need to get right...

Hope this helps, Neil

Thanks (0)
avatar
By admin
18th Mar 2003 07:42

Tom,

What am I looking for ?

Any comparisons (technical, functional, financial (license+support cost), service, customizability, etc...) between Pivotal and Peoplesoft.

And since you're an ex-employee ... How about Pivotal's financial viability ? Is it a sinking ship, or is it solid as a rock ?

Thanx a lot !
Wim

Thanks (0)
avatar
17th Mar 2003 18:30

Wim,
I used to work for Pivotal. What type of information are you looking for specifically.

Tom

Thanks (0)
avatar
By admin
26th May 2003 14:20

I work in integrator company and used both CRM systems.
PeopleSoft CRM is good only if you implement entire PeopleSoft suite. God intehration and so on... But as a stand alone CRM it's rather weak
Pivotal is very good as CRM system and very flexible in customization and integration

Thanks (0)
avatar
13th Mar 2003 22:26

My experience with these are limited.
Peoplesoft is more towards the large call-center or Integrated with ERP, Mobile solution is not clear / Internet Architecture ?

Pivotal is very much integrated with Microsoft Technology/Domain + MTS + DCOM technology. Very flexible, good tool for the customization and strong remote sync /Mobile tech ( Yet to prove in my Impl)

I would say if the requirement is KISS and stand alone - Pivotal is worth a good consideration

Thanks (0)
avatar
28th May 2003 12:01

Good question - I have worked on several Pivotal projects als Project Manager and also with an experienced Software Architect who has worked on a major Peoplesoft project.

Of course without knowing your requirements, it is not possible to say which product may be best for you. Generally however, Peoplesoft will show strengths most when you are using not just the CRM part. Pivotal is a dedicated CRM package and gives you good functinality and great flexibilty.

There are some down sides to customizing Peoplesoft. Because of the way the application is built, it is difficult if not impossible, for designers and customizers to be sure that they are not breaking some part of the application when they make changes. Pivotal has a toolkit which allows extensive and efficient customizing, so customizing is likely to be easier and to involve less effort than Peoplesoft.

I hope this is of some use to you!

Thanks (0)
avatar
27th May 2003 20:12

Here in Banco de Credito BCP - Perú Evaluate Siebel, PS and Oracle CRM Business suites. PS have strong position in:
1. Workflow Utilities
2. Interaction Management
3. Broker Integration (Tuxido insigth) capabilities
4. Analitical Services
5. Entreprice Portal services capabilities
I Think this product will have an important evolution to consolidate the ERP Integration. I Will Recomended if you are Customer of ERP PS. I will recomended too if the vertical out of the box version let you reduce cost of implementation (If your company has best practices of CRM)
But you need to analize if some key funtionality needs to be configurated using People Tools. Some functionalities like different Money and marketing Forecast, are not completly out of the box, but i think, this can be developed in next version.

Thanks (0)
avatar
27th May 2003 20:12

Here in Banco de Credito BCP - Perú Evaluate Siebel, PS and Oracle CRM Business suites. PS have strong position in:
1. Workflow Utilities
2. Interaction Management
3. Broker Integration (Tuxido insigth) capabilities
4. Analitical Services
5. Entreprice Portal services capabilities
I Think this product will have an important evolution to consolidate the ERP Integration. I Will Recomended if you are Customer of ERP PS. I will recomended too if the vertical out of the box version let you reduce cost of implementation (If your company has best practices of CRM)
But you need to analize if some key funtionality needs to be configurated using People Tools. Some functionalities like different Money and marketing Forecast, are not completly out of the box, but i think, this can be developed in next version.

Thanks (0)
avatar
By admin
26th May 2003 14:20

I work in integrator company and used both CRM systems.
PeopleSoft CRM is good only if you implement entire PeopleSoft suite. God intehration and so on... But as a stand alone CRM it's rather weak
Pivotal is very good as CRM system and very flexible in customization and integration

Thanks (0)
avatar
13th Mar 2003 22:26

My experience with these are limited.
Peoplesoft is more towards the large call-center or Integrated with ERP, Mobile solution is not clear / Internet Architecture ?

Pivotal is very much integrated with Microsoft Technology/Domain + MTS + DCOM technology. Very flexible, good tool for the customization and strong remote sync /Mobile tech ( Yet to prove in my Impl)

I would say if the requirement is KISS and stand alone - Pivotal is worth a good consideration

Thanks (0)
avatar
By Anonymous
11th Mar 2003 11:59

Wim, I recently ran a CRM software evaluation exercise for one of my clients. We went from 8 vendors to 3 based on proposal response, and then used a varierty of criteria to help us get to a preferred vendor. The major citeria we used were:

User feedback from system demostrations - we used structured questionnaires to help add objectivity to subjective comments and opinions.

Customer references - try and find unsolicited customer references. Don't ask the vendor for names. Try researching organisations using Pivotal or Peoplesoft and interview CRM project managers, business managers, executives and users at those organisations. I got through to 3 Pivotal customers just by reading Pivotal press releases and noting the names. I got both good and bad stories about vendors, partners and implementation approaches that taught us a lot about cultural compatability.

Technology architecture - we had our infrastructure strategist grill the vendor's technical rep for about an hour until we were happy that they had a sensible, supportable vision for their product architecture that matched our infrastructure.

Both Peoplesoft and Pivotal offer CRM suites with comparable functionality. Both are reasonably scalable, customisable and easy to use. So you'll need to find more than features and functions to allow you to make the best choice.

In any case, getting the right software is only about 20% of what you need to get right...

Hope this helps, Neil

Thanks (0)
avatar
17th Mar 2003 18:30

Wim,
I used to work for Pivotal. What type of information are you looking for specifically.

Tom

Thanks (0)
avatar
By admin
18th Mar 2003 07:42

Tom,

What am I looking for ?

Any comparisons (technical, functional, financial (license+support cost), service, customizability, etc...) between Pivotal and Peoplesoft.

And since you're an ex-employee ... How about Pivotal's financial viability ? Is it a sinking ship, or is it solid as a rock ?

Thanx a lot !
Wim

Thanks (0)