Please upgrade, Ellison tells customers

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Oracle CEO Larry Ellison used his keynote address to delegates at the company’s AppsWorld conference in San Diego to urge customers to upgrade to the latest release of its applications.

Only 10 per cent of the company's 12,000 business-application customers have upgraded to 11i, which was released last year but met with complaints from early users that it contained bugs.

Ellison told his audience that 11i - "the largest collection of applications software produced by a single vendor" – was now a stable product. He once more outlined the options available to customers, including installing the software themselves or letting Oracle handle the upgrade and maintenance of the software, the latter being his preferred option.

"The (higher) level of service we provide to our customers is probably the biggest change in the past year," Ellison said. "We think we've come a long way in terms of realizing our vision.”

He added that he has stopped making predictions on when the wide spending downturn will end, but said the company is "assuming" that the sales environment will not improve in the next three months.

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