Private Questions to the CRM-Forum editorial team

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Another question from the CRM-Forum team to the membership:

Would CRM-Forum members like the opportunity to put private questions to members of the CRM-Forum editorial team?

If so, would members pay for answers to their questions, and what would they consider a reasonable fee?
Richard Forsyth

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By admin
12th Nov 2001 11:13

Steve,

Thanks for the feedback - we'll think about free Q&A as a subscription service.

I hope you use the CRM-Forum as well as CRM-Guru??? we think they're complementary services.

Regards,

Richard Forsyth
The CRM-Forum

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By admin
12th Nov 2001 09:52

I have about 30 mins spare a day to grasp any relevant topic that leaps out of the CRMGuru site. It's often no more than a stimulous, but helps a great deal; a form of reality check!
If I had to pay I would need to justify the use of CrmGuru and it would become too greater a hassle.
I probably would accept a subscription base payment done once a year and of a level that passes without explaination.
CrmGuru is a nice to know NOT a must have, sorry.
Steve Jones

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08th Nov 2001 16:02

I think this is a great idea in theory, but foresee problems in practice.

How would you determine whether a question had indeed been 'answered'? Would there be a fixed cost/question, or would cost be based on man-time, response-time...or physical length of answer? Would payment be up-front, or on completion/satisfaction?

Personally I'd be reluctant to pay TOO much (say >GBP 100) 'on spec' over the Web without some kind of guarantee of satisfaction. Would be interested to see how this proposition develops though - potentially a very valuable service.

Keep up the good work!

Cheers...Colin

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avatar
09th Nov 2001 09:43

Colin,

Some tentative answers to some of your quuestions.

Firstly, the people answering questions would be likely to be consultants who contribute to the site. So you get some idea of their quality from their work on the site.

If a consultant doesn't feel he can answer the question, then I imagined there would be no answer or fee. I think it too damaging for the consultant's reputation for him/her to offer inadequate answers.

It's easier technically and commercially to implement this as a fee for asking a question, with a refund if you don't get an answer, than a fee for reading the answer, though that may not be so acceptable from the questioner perspective.

I had imagined pricing to be higher than £100, perhaps £250. I have heard of online services which charge £750 for a same-day service; £500 for a next day service; and £250 for a 2-day service; free after that. Does a time-to-response based pricing appeal??

I guess there are a range of questions which could be satisfactorily answered through this sort of mechanism, but a whole lot of other questions which couldn't.

Is this worth exploring further??

Thanks (0)
avatar
By admin
12th Nov 2001 11:13

Steve,

Thanks for the feedback - we'll think about free Q&A as a subscription service.

I hope you use the CRM-Forum as well as CRM-Guru??? we think they're complementary services.

Regards,

Richard Forsyth
The CRM-Forum

Thanks (0)
avatar
09th Nov 2001 09:43

Colin,

Some tentative answers to some of your quuestions.

Firstly, the people answering questions would be likely to be consultants who contribute to the site. So you get some idea of their quality from their work on the site.

If a consultant doesn't feel he can answer the question, then I imagined there would be no answer or fee. I think it too damaging for the consultant's reputation for him/her to offer inadequate answers.

It's easier technically and commercially to implement this as a fee for asking a question, with a refund if you don't get an answer, than a fee for reading the answer, though that may not be so acceptable from the questioner perspective.

I had imagined pricing to be higher than £100, perhaps £250. I have heard of online services which charge £750 for a same-day service; £500 for a next day service; and £250 for a 2-day service; free after that. Does a time-to-response based pricing appeal??

I guess there are a range of questions which could be satisfactorily answered through this sort of mechanism, but a whole lot of other questions which couldn't.

Is this worth exploring further??

Thanks (0)
avatar
08th Nov 2001 16:02

I think this is a great idea in theory, but foresee problems in practice.

How would you determine whether a question had indeed been 'answered'? Would there be a fixed cost/question, or would cost be based on man-time, response-time...or physical length of answer? Would payment be up-front, or on completion/satisfaction?

Personally I'd be reluctant to pay TOO much (say >GBP 100) 'on spec' over the Web without some kind of guarantee of satisfaction. Would be interested to see how this proposition develops though - potentially a very valuable service.

Keep up the good work!

Cheers...Colin

Thanks (0)
avatar
By admin
12th Nov 2001 09:52

I have about 30 mins spare a day to grasp any relevant topic that leaps out of the CRMGuru site. It's often no more than a stimulous, but helps a great deal; a form of reality check!
If I had to pay I would need to justify the use of CrmGuru and it would become too greater a hassle.
I probably would accept a subscription base payment done once a year and of a level that passes without explaination.
CrmGuru is a nice to know NOT a must have, sorry.
Steve Jones

Thanks (0)