SupportSoft launches new product set
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SupportSoft has launched a set of three software products which it claims allow enterprises proactively to address harmful infrastructure problems that can negatively impact the entire company.

It says that the software can help reduce real and potentially costly support burdens, or eliminate them altogether. The products can accelerate a company’s recovery from virus attacks, identify and re-deploy expensive, under-utilised IT assets, meter software application use, and resolve software problems existing on multiple desktops through fast distribution of patches and updates.

It also claims that they can identify cost-saving opportunities such as optimising software licences and efficiently distributing new software updates only to those desktops that require them. The result is removal of infrastructure problems when or even before they occur, contributing to a reduction in total cost of ownership (TCO).

SupportSoft Auto Discovery and Metering automatically discovers and provides data on desktop, laptop and server assets, enabling enterprises to make cost-effective decisions around software licensing compliance, operating system upgrades, migration, IT planning and security patch levels. Meanwhile SupportSoft Auto Release and Resolve provides fast and simple software updates and removals, such as deployment rollback, virus signature updates, updates to content, and changes in registry settings and system replication.

Finally SupportSoft Auto Secure and Recover enhances existing virus protection software through the ability to recognise when an attack occurs and restore application and system availability to the entire organisation. In the event of a virus attack, SupportSoft Auto Secure and Recover provides IT departments with the tools they need to quickly and easily get their company back up and running again.

"60 per cent of IT organisations manage IT problems such as infrastructure outages, application availability, and hardware failures reactively, due to non-existent or silo-defined problem-management processes," said Michele Hudnall of META Group. "Problem management must proactively minimise the adverse impact of incidents to the infrastructure and prevent future errors causing failure. Through 2005, 50% of IT operations groups will refine their problem management processes starting with better trend analysis and ultimately ending with formal root cause analysis and problem reduction processes."

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