Talisma comes out tops in customer interaction, according to research and consulting firm Open Systems Advisors, which identifies the best newly proven products and services. The decisions are based on references from customers, signaling technologies that have achieved business results for early adopters - and are now ready for mainstream users.
Talisma’s eCRM solutions won the award in the Customer Interaction category. In its evaluation, Open Systems Advisors pointed to Talisma’s ease of use, economy and ability to be leveraged widely across organizations as features that set it apart.
“Talisma has established a beachhead among pure-play eCommerce companies and brick-and-mortar companies building multi-channel support for their online businesses,” said Nina Lytton, president of Open Systems Advisors. “Talisma’s one-two punch of software and services allows companies to construct cost-effective, successful support strategies.”
“We are honored to receive this recognition from Open Systems Advisors and from the customers who shared their experiences on our behalf,” said Pradeep Singh, Talisma’s founder and CEO. “This award is a confirmation that our eCRM solutions and services are revolutionizing the way companies build and maintain customer relationships through multiple touchpoints.”
Talisma Corporation is a full-service provider of enterprise-class eCRM solutions for effective and robust e-service,e-sales, and e-marketing. Modular Talisma products and services are easy to deploy, extend, integrate, and scale, to ensure relationship management across multiple communication channels including email, phone and fax, chat, self-help, VoIP and wireless. The company also provides training and integration services and outsourced staffing services. Headquartered in Seattle, Washington, USA, Talisma has 625 employees, with offices in India, Europe, Asia, Australia and 15 cities across the US.
The company’s 400 customers include Real Networks, Exodus, Lowe’s Hardware, MSNBC, NetGrocer.com, Advertising.com and BlueNile.com. Talisma is privately held with investments from Oak Investment Partners, Madrona Venture Group, The Carlyle Group, SeaPoint Ventures and Cedar Grove Investments.
Founded in 1989, Open Systems Advisors provides a real-world perspective on using new technology in business. OSA’s research is based on an ongoing and in-depth dialogue with hundreds of seasoned IT executives and business leaders who are using emerging technologies to achieve business results. OSA reports the Crossroads Decisions, confers the Crossroads A-List Awards and produces the Crossroads Conferences.