Tivoli extends e-infrastructure management

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Tivoli has introduced its new Web Services Manager and Web Services Analyzer, for e-businesses looking for a way to measure end-user response time securely.

These solutions, the company claims, allow e-businesses to extend management of e-infrastructures beyond the enterprise and across the Internet to capture end-user web performance information without compromising security.

“Enterprises and service providers are looking for tools to help them align business goals with web infrastructure performance, comparing user experience with pre-defined service levels,” said James Governor, analyst with Illuminata. “Tivoli is building integrated solutions to meet that requirement.”

Chuck Stern, Tivoli vice president, said, “These solutions help e-businesses retain customers through quality web site experiences; protect brand image by ensuring that web pages load quickly and that content adheres to corporate guidelines; demonstrate accomplishment of service level agreements by providing performance metrics; and analyse the usage data necessary to plan for future growth.”

Tivoli Web Services Manager:
• captures end-user experience without installing code on the e-business customer’s desktop
• reviews website at assigned intervals to uncover broken links and validate content
• performs multi-step transaction testing from any location on the Internet or intranet
• obtains statistics such as percentage uptime and page response time to enforce service level agreements
• communicates securely through firewalls using standard Internet security (HTTPS)

Tivoli Web Services Analyzer helps e-businesses understand web services performance and availability in the context of overall activity of their web nvironment. It correlates web server log file information with performance information provided by Web Services Manager to examine how well a web infrastructure is supporting e-business initiatives. Its features:
• enable understanding of how website usage affects customer experience
• provide multi-dimensional analysis through graphical reports
• discovers trends to enable capacity planning for growth
• creates a single repository for data about e-business application performance

In a recent survey by Management Insight Technologies, IT managers identified four areas as critical to e-business success: retaining customers, meeting service level agreements, protecting brand image and supporting continued growth.

Web Services Manager and Web Services Analyzer can be up and running in a matter of days. They will be generally available November 24, 2000.

Headquartered in Austin, Texas, Tivoli is an IBM company.



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