TNT Express Selects Teradata for Enterprise Data Warehouse
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LONDON - Teradata, a division of NCR Corporation (NYSE: NCR), today announced that it has signed an agreement to supply TNT Express, the European market leader in time-sensitive express delivery, with a Teradata enterprise data warehouse solution. The Teradata Warehouse, which will be installed at TNT’s National Data Centre in Warwickshire, will provide a single view of the business and its customers and will be used to support both strategic and tactical decision making across the enterprise.

TNT made the decision to implement the Teradata solution following an internal review of its existing decision support architecture. This review highlighted three main areas of concern: the need for a single version of the truth about the business; the speed with which business intelligence could be acted upon; and the scalability and flexibility of the chosen solution in the face of predictions of rising decision support requirements and rapidly changing market conditions.

The solution will allow TNT to improve both operational efficiency and service standards by making faster customer-focused business decisions. In addition to this, the Teradata data warehouse will provide a focus for TNT to measure key performance indicators on existing management information, thus allowing business analysts a more complete picture of the business.

By better understanding its business and customers, TNT will be able to take advantage of Teradata’s speed and scalability to react more quickly to changes in the marketplace.

As part of the deal, Teradata consultants will provide TNT with support during the implementation phase, as well as providing ongoing hardware and software support services.

“We required a data warehouse solution that would enable us to transform the high volume of operational, track and trace and customer data generated daily into valuable business information," said Richard Grafham, director of Professional Services at TNT Post Group. "Teradata offered us a tool that can deliver the performance and flexibility the business requires now, but which also provides the scalability to accommodate the increasing decision support requirements our growth predictions forecast.”

“As a leading player in the European logistics market, TNT has a data-intensive business model that’s a perfect fit for Teradata,” said Dan Harrington, vice president of Northern Europe for Teradata. “With its unmatched ability to handle complex queries and multiple users, proven at companies such as Federal Express, US Postal Service and Deutche Poste, Teradata will deliver unprecedented levels of business intelligence to the TNT enterprise.”

About TNT Express
TNT is a global provider of mail, express and logistics services. TNT Express delivers 3.2 million parcels and pieces of freight a week using its network of over 840 hubs and depots serviced by over 19,000 vehicles and 61 aircraft. The TNT website address is:

TNT Express has 40,000 staff and is the only organisation that is recognised around the globe as an Investor in People. TNT Express has won numerous business excellence awards and these include the 1998 EFQM European Quality Award and the 2000 Queens Award for Innovation in the United Kingdom.

TNT Express is a subsidiary of TNT Post Group N.V. (TPG); a public listed company, headquartered in Amsterdam employing approximately 139,000people in 58 countries and serving over 200 countries. The company had sales of EUR 9.9 billion in 2000 which have grown by 16.6% in the first three quarters of 2001. TPG N.V. is publicly listed on the stock exchanges of Amsterdam, New York, London and Frankfurt. The TPG website address is:

About Teradata Division
Teradata, a division of NCR Corporation, offers powerful analytical solutions that help businesses drive growth. Teradata solutions include the Teradata database, and analytical applications for customer relationship management, operations and financial management, business performance management and e-business. To learn more about Teradata Division and its solutions, go to

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in providing Relationship Technology solutions to customers worldwide. NCR’s Relationship Technology solutions include the Teradata database and analytical applications such as customer relationship management (CRM) and demand chain management, store automation systems and automated teller machines (ATMs). The company’s business solutions are built on the foundation of its long-established industry knowledge and consulting expertise, value-adding software, global customer support services, a complete line of consumable and media products, and leading edge hardware technology. NCR employs 33,300 people in more than 100 countries, and is a component stock of the Standard & Poor’s 500 Index. More information about NCR and its solutions may be found at

NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.


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