Webhelp and eGain Communications have joined forces to market online customer support solutions with a combined sales force of over 100. eGain will market Webhelp’s P2P Engage, and Webhelp will market the eGain Commerce suite of eService applications.
P2P Engage supplements hosted chat and collaboration technology with trained staff to respond to queries, management and detailed customer interaction reporting and analysis.
Webhelp, which supports clients such as America Online, MSN, Norelco and Community Connect, can also provide professional services.
“This partnership will provide human-assisted support to online customers,” said Kerry Adler, president of Webhelp. “Many companies looking to offer chat-based customer service on their websites may not be equipped to support chat technology with all the components necessary to operate an effective program. eGain can now offer these components in one turnkey solution.”
Webhelp is a developer of technology and service offerings that provide online communication solutions. Its technology platform offers real-time, person-to-person interaction capabilities as well as a broad set of customer communication and management applications to corporate clients. The platform supports a suite of licensed or outsourced online customer service solutions including web-based chat, e-mail management and Internet self-service, as well as the Webhelp consumer portal. Webhelp is privately held with executive offices in Toronto, Canada and sales offices across North America and in Europe.
About eGain Communications
eGain is a provider of customer interaction software for the Internet, offering licensed and hosted applications for email management, interactive web and voice collaboration, intelligent self-help agents, knowledge management and proactive online marketing. Based in Sunnyvale, California, US, with 32 offices worldwide, eGain has 700 customers, including 21 of the 50 largest companies in the world.