Technology

Reimagining CX: Standard Chartered’s Wasim Mushtaq

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Standard Chartered Bank building
Technology

Disjointed digitisation damaging customer support

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Cartoon dog with a cone and bandaged leg
Technology

Are NFT loyalty programmes the next big thing?

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Starbucks coffee cup and coffee beans
Technology

"Chatbots will never be more human than humans"

MYCD UP WITH TECH LEADERS banner image
Big data

Moving your contact centre to the cloud?

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Technology

ChatGPT: 5 use cases with genuine CX value

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ChatGPT
Technology

"Customers stay with us based on our values"

Abdul
Technology

Why ChatGPT is neither good nor bad for CX

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AI consumer intelligence
Technology

Customers love chatbots - but for how long?

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empathy
Technology

Poor digital help forcing customers back to phones

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hand typing
Customer experience management

ChatGPT: Creating Stronger Customer Relationships

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Technology

"Firms haven't invested enough in frontline staff"

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Technology

Self-service strategies of successful CX leaders

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self service
Technology

Can ChatGPT live up to the hype?

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Chatbot
Technology

WhatsApp service interactions soaring

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A finger selecting the WhatsApp icon on a smart phone
Technology

Is technology a CX superdrug or a placebo?

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Hand Picking Up Pills
Contact centres

What is the reality of Agile CX?

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Artificial intelligence

Will AI be 2023’s co-worker of the year?

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Technology

Brands and consumers clash over the metaverse

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Man wearing VR goggles
Technology

Brands overhauling outdated CX data strategies

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CX data strategies need overhauling - 2 men in a filing cabinet
Technology

Is location the next CX battleground?

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Location
Branding

Brand management tips for the metaverse

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Social media marketing

What will Web3 look like for businesses?

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Search marketing

10 things to know about Google Analytics 4

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Technology

Contact centres close to breaking point

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Phone anger
Technology

Why is best-of-breed CX tech being snubbed?

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best of bred
Technology

Why we need a new way to look at CX technologies

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Binoculars customer experience vision
Customer experience management

What would your firm look like if set up today

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Artificial intelligence
Sponsored

GPT-3? No, it’s not a new Star Wars character

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Employee engagement

How to engage employees working remotely

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Employee engagement

Self-Scheduling: The answer to agent stress

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Contact centres

True Cloud vs Fake (Hosted) Cloud:

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