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Marketing
Artificial intelligence
31st Jul 2023
AI predicts high streets of the future
by
Ed Flemming
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Strategy
27th Jul 2023
Twitter's rebrand: Novelty vs familiarity
by
Sabine Groven
Strategy
18th Aug 2023
Ensuring long-term success from seasonal rushes
by
Scott Muncaster
Technology
21st Jul 2023
Making your customer engagement more meaningful
by
Rachel Whitter
Data-driven marketing
20th Jul 2023
Customer journey focus on brick & mortar retailers
by
David Louis
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Strategy
16th Aug 2023
The problem with user research
by
Jessica Sherratt
Technology
7th Jul 2023
Is poor online sizing tech driving customers away?
by
Rhys Fisher
Technology
6th Jul 2023
"The biggest challenge is building trust in AI"
Strategy
1st Aug 2023
Reimagining CX: Optimove's Rony Vexelman
by
Timothy Biddiscombe
Strategy
7th Aug 2023
The five principles of delivering great CX
by
Andrew Addison
Strategy
14th Aug 2023
Marketing automation that makes people smile
by
Tom Ryan
Artificial intelligence
28th Jun 2023
Using AI to improve the contact centre experience
by
Jagrit Malhotra
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Behavioural marketing
28th Jun 2023
The intricacies of commercial marketing
by
Nicholas Watkis
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Strategy
21st Jul 2023
Differentiation with retail logistics innovation
by
Andrew Bithell
Technology
19th Jul 2023
Technical debt should concern CX software buyers
by
Rachel Lane
Strategy
10th Jul 2023
Can micro-stores help retailers improve CX and EX?
by
Andre Leite Futuro
Data
29th Jun 2023
In the data race, CDPs are the head start
by
Greg Blazewicz
Customer experience management
9th Jun 2023
Is social media the key to urgent customers?
by
Sarah Robbins
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Strategy
15th Jun 2023
Demonstrating the value of customer-centricity
by
Olga Potaptseva
Technology
20th Jun 2023
Customer service lessons from master painters
by
Mark de Bruijn
Strategy
9th Jun 2023
Avon goes Prime time
by
Ben Richards
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1
Technology
21st Jun 2023
Rethink the CX tech stack for customer-led growth
by
Ginger Conlon
Technology
26th May 2023
Can collaboration combat swivel chair syndrome?
by
Rhys Fisher
Strategy
31st May 2023
Overcoming challenges in your ‘Dear CEO’ letter
by
John Aves
Big data
24th May 2023
It's your data, use it
by
Don MacDonald
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Customer experience management
24th May 2023
Unlocking your customer service tech stack value
by
Angela Clarkson
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Technology
13th Jun 2023
The reality of virtual reality for CX
by
Jonathan Maher
Strategy
12th Jun 2023
Delivering the customer service opportunity
by
Sladdin - Villeneuve - Schmidt
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1
Technology
16th May 2023
Email is more vital than ever to customer journeys
by
Ian Gibbs
Data
9th May 2023
The false economies of data team cost-cutting
by
Paul Laughlin
Strategy
2nd May 2023
Budweiser & the risks & rewards of social activism
by
Shaun Smith
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2
Strategy
27th Apr 2023
Collaboration lessons from the CX World Games
by
Frances Chapireau
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