Artificial intelligence

AI predicts high streets of the future

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Strategy

Twitter's rebrand: Novelty vs familiarity

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Strategy

Ensuring long-term success from seasonal rushes

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Technology

Making your customer engagement more meaningful

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Data-driven marketing

Customer journey focus on brick & mortar retailers

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Strategy

The problem with user research

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Technology

Is poor online sizing tech driving customers away?

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Technology

"The biggest challenge is building trust in AI"

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Strategy

Reimagining CX: Optimove's Rony Vexelman

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Strategy

The five principles of delivering great CX

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Strategy

Marketing automation that makes people smile

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Artificial intelligence

Using AI to improve the contact centre experience

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Behavioural marketing

The intricacies of commercial marketing

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Strategy

Differentiation with retail logistics innovation

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Technology

Technical debt should concern CX software buyers

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Strategy

Can micro-stores help retailers improve CX and EX?

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Data

In the data race, CDPs are the head start

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Customer experience management

Is social media the key to urgent customers?

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Strategy

Demonstrating the value of customer-centricity

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Technology

Customer service lessons from master painters

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Strategy

Avon goes Prime time

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Technology

Rethink the CX tech stack for customer-led growth

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Technology

Can collaboration combat swivel chair syndrome?

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Strategy

Overcoming challenges in your ‘Dear CEO’ letter

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Big data

It's your data, use it

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Customer experience management

Unlocking your customer service tech stack value

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Technology

The reality of virtual reality for CX

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Strategy

Delivering the customer service opportunity

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Technology

Email is more vital than ever to customer journeys

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Data

The false economies of data team cost-cutting

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Strategy

Budweiser & the risks & rewards of social activism

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Strategy

Collaboration lessons from the CX World Games

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