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Marketing
Strategy
2nd May 2023
Budweiser & the risks & rewards of social activism
by
Shaun Smith
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2
Strategy
27th Apr 2023
Collaboration lessons from the CX World Games
by
Frances Chapireau
Customer experience management
24th Apr 2023
Why you need specialists not experts
by
Nicholas Watkis
Blog image, notepad with pen
Strategy
24th Apr 2023
Will insight investments solve CX's ROI concerns?
by
Rhys Fisher
Strategy
3rd May 2023
How to recession-proof your business with CX
by
Steven Walden
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1
Technology
23rd May 2023
Reimagining CX: Standard Chartered’s Wasim Mushtaq
by
Timothy Biddiscombe
Data
28th Apr 2023
Maximising your data – reduce, reuse and recycle
by
Paul Laughlin
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1
Data
4th Apr 2023
How data leaders can cut costs but maintain value
by
Paul Laughlin
Technology
31st Mar 2023
Disjointed digitisation damaging customer support
by
Rhys Fisher
Technology
6th Apr 2023
Are NFT loyalty programmes the next big thing?
by
Morgan Selbekk
Data
21st Mar 2023
Football & finance: AI will be the compliance VAR
by
Morris Pentel
Analytics
16th Mar 2023
Enjoy a slice of customer data analytics Pi (e)
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Contact centres
15th Mar 2023
Making your contact centre data work
by
Kevin McGachy
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Technology
15th Mar 2023
"Chatbots will never be more human than humans"
Strategy
26th Apr 2023
Cultivating change resilience to transform CX
by
Lior Arussy and Ed Murphy
Big data
1st Mar 2023
Moving your contact centre to the cloud?
by
Derek Forrest
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Strategy
18th Apr 2023
Brands must kick their CX efforts into overdrive
by
Jonathan Shawcross
Data
2nd Mar 2023
"CX leaders must understand insight analytics"
Strategy
28th Feb 2023
Study reveals reputational impact of COVID service
by
Rhys Fisher
Technology
9th Mar 2023
ChatGPT: 5 use cases with genuine CX value
by
Thomas Wieberneit
Advertising
21st Feb 2023
If you don’t tell customers, how are they to know?
by
Nicholas Watkis
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Strategy
21st Feb 2023
Brands must "invest smarter, not faster" in CX
by
Rhys Fisher
Technology
16th Feb 2023
"Customers stay with us based on our values"
Technology
17th Feb 2023
Why ChatGPT is neither good nor bad for CX
by
Colin Shaw
Technology
14th Feb 2023
Customers love chatbots - but for how long?
by
Rhys Fisher
Technology
7th Feb 2023
Poor digital help forcing customers back to phones
by
Rhys Fisher
Strategy
8th Feb 2023
Reimagining CX: Women in CX's Emily Stevenson
by
Timothy Biddiscombe
Analytics
3rd Feb 2023
Securing loyalty should start with data insights
by
MartinSquires
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Data
26th Jan 2023
"Be happy being the minority voice in the room"
Strategy
10th Feb 2023
CX teams must ramp up brand value in a recession
by
Chloe Woolger
Data
24th Jan 2023
Data is king - but do the means justify the ends?
by
Nina Müller
Customer experience management
20th Jan 2023
ChatGPT: Creating Stronger Customer Relationships
by
Andrew Hall
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