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Marketing
Marketing
Whitepaper
Sponsored
Consumer behaviours & motivations
Culture
14th Jun 2022
Homeworking – a potential minefield for marketing
by
Nicholas Watkis
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Whitepaper
Sponsored
Developing a digital customer strategy for B2B
Data
13th Jun 2022
Will customer data exploitation damage CX?
by
Suvish Viswanathan
Employee engagement
1st Jun 2022
Self-Scheduling: The answer to agent stress
by
Magnus Geverts
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Contact centres
25th May 2022
True Cloud vs Fake (Hosted) Cloud:
by
Magnus Geverts
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Customer satisfaction
24th May 2022
Business is driven by customers not administration
by
Nicholas Watkis
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Privacy
23rd May 2022
Prioritising privacy for conscientious consumers
by
BenoitRojare
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Technology
20th May 2022
Empower customers to be their own heroes
by
Sue Nabeth Moore
Culture
24th May 2022
Combat disruption fatigue with purpose
by
Gagandeep Gadri
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Report
Sponsored
How to create a customer service funnel
Privacy
20th May 2022
Responsible use of data is the backbone of trust
by
Dimitrios Tsivrikos
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Personalisation
24th May 2022
How telcos are using behavioural science
by
Sharifah Amirah
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Data
16th May 2022
Measuring CX ROI is hampered by meaningless means
by
Peter Dorrington
Customer metrics
10th Jun 2022
The gap between what you measure & what you do
by
Callan Schebella
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Analytics
15th Jun 2022
How to make the most of advanced analytics
by
Sush Apshankar
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Technology
6th May 2022
Is proactive service causing more harm than good?
by
Rhys Fisher
Privacy
17th May 2022
Identity & authentication challenges to online CX
by
Dario Betti
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Data
21st Apr 2022
CX & the changing fortunes of customer insight
by
Neil Davey
Customer emotion
10th May 2022
How empathetic is your brand?
by
Mimi Nicklin
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Collaboration
11th Apr 2022
Effective communication requires plain speaking
by
Nicholas Watkis
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Data
22nd Apr 2022
How to put digital empathy into practice
by
Neil Davey
Strategy
12th Apr 2022
S1 e1: Adi Tobias, head of CX strategy SSA, Uber
Data
31st May 2022
How to drive CX ROI through insurance analytics
by
John Aves and William Beresford
Wed, May 4 |
11:00
to
12:00
Live now
On Demand
What’s gone wrong with the CX world?
Technology
31st Mar 2022
Making the case for CX tech: 12 tips for success
by
Elaine Roche
Data
11th Apr 2022
Operational CSAT: The perfect complement to NPS?
by
Steven Walden
Personalisation
16th Mar 2022
Find the balance of personalisation & privacy
by
alex.dean
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Strategy
15th Mar 2022
Can a rebrand transform terrible customer service?
by
Chris Ward
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Data
3rd May 2022
4 ways to future-proof insights to maximise CX ROI
by
Ryan Stuart
Strategy
14th Mar 2022
Why you need a 'customer break-up' strategy
by
Rhys Fisher
Culture
2nd Mar 2022
Can marketing game the system?
by
Nicholas Watkis
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