Strategy

Budweiser & the risks & rewards of social activism

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Strategy

Collaboration lessons from the CX World Games

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A sports stadium
Customer experience management

Why you need specialists not experts

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Strategy

Will insight investments solve CX's ROI concerns?

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Strategy

How to recession-proof your business with CX

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Technology

Reimagining CX: Standard Chartered’s Wasim Mushtaq

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Standard Chartered Bank building
Data

Maximising your data – reduce, reuse and recycle

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Data

How data leaders can cut costs but maintain value

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Money waste training
Technology

Disjointed digitisation damaging customer support

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Technology

Are NFT loyalty programmes the next big thing?

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Starbucks coffee cup and coffee beans
Data

Football & finance: AI will be the compliance VAR

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VAR
Analytics

Enjoy a slice of customer data analytics Pi (e)

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Contact centres

Making your contact centre data work

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Technology

"Chatbots will never be more human than humans"

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Strategy

Cultivating change resilience to transform CX

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Big data

Moving your contact centre to the cloud?

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Strategy

Brands must kick their CX efforts into overdrive

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Racing car
Data

"CX leaders must understand insight analytics"

Frank Martinez FLEETCOR
Strategy

Study reveals reputational impact of COVID service

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Grocery Shopper Wearing Mask
Technology

ChatGPT: 5 use cases with genuine CX value

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ChatGPT
Advertising

If you don’t tell customers, how are they to know?

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Strategy

Brands must "invest smarter, not faster" in CX

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smarter customer experience investment
Technology

"Customers stay with us based on our values"

Abdul
Technology

Why ChatGPT is neither good nor bad for CX

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AI consumer intelligence
Technology

Customers love chatbots - but for how long?

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empathy
Technology

Poor digital help forcing customers back to phones

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hand typing
Strategy

Reimagining CX: Women in CX's Emily Stevenson

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Board
Analytics

Securing loyalty should start with data insights

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Data

"Be happy being the minority voice in the room"

Giulia Ajello
Strategy

CX teams must ramp up brand value in a recession

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Money
Data

Data is king - but do the means justify the ends?

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Privacy
Customer experience management

ChatGPT: Creating Stronger Customer Relationships

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