Marketing

Technology

How CX leaders can accelerate tech implementation

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Driving transformation
Technology

How to build your customer experience tech stack

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Building a cx tech stack
Contact centres

How to select agent management solutions

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Data

Are you listening to the Voice of your Product?

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voice of your product
Behavioural marketing

Practical behavioural science's role in CX

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Contact centres

The smart approach to resolving complexity

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Data-driven marketing

Does business success require clear objectives?

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Customer value

Is customer lifetime value an outmoded metric?

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Technology

Why CX tech evolution won't benefit some brands

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Broken technology
Technology

Why is technology such a headache for CX leaders?

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CX technology headache
Data

When does customer data sharing become unethical?

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Debating the ethics of customer data use
Technology

How MyC is making solution selection simpler

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Brand directory
Report
Sponsored

Calculate the cost of a customer service chatbot

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Data

How Cynefin surfaces the right CX metrics to use

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Metrics
Data

Will NPS 3.0 solve Net Promoter Score’s issues?

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NPS chart
Ebook
Sponsored

Turn customer service into a profit centre

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Whitepaper
Sponsored

3 ways to enhance customer service strategy

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Whitepaper
Sponsored

3 B2B KPIs that will make or break your growth

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Whitepaper
Sponsored

6 features for an insurance self-service portal

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Data

Why Spotify is a master of customer data

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Spotify Wrapped uses customer data for personalisation
Marketing measurement

Scenario planning prepares for the unknown

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Technology

2022: A year for insightful customer experiences

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Loyalty
Behavioural marketing

Marketing for growth in the next normal

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Technology

Could Lush start a social media exodus?

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Lush
Marketing automation

Is digital transformation a gamble you can’t win?

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Privacy

How brands can succeed in a privacy-first world

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Collaboration

Are consultants a help or a hindrance?

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Data

Will sales be the biggest threat to CX leadership?

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Sales leader
Report
Sponsored

Reputation management for mobile apps

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Data

The role of data science in the future of CX

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The role of data science in the future of customer experience
Technology

How will checkout-free tech affect retail CX?

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New checkout-free shopping from Tesco GetGo
Strategy

Are your older customers being misrepresented?

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Are older people misrepresented?

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