Marketing | MyCustomer

Technology

26th Jul 2022

Contact centres close to breaking point

by

Phone anger

Technology

20th Jul 2022

Why is best-of-breed CX tech being snubbed?

by

best of bred

Technology

25th Jul 2022

Why we need a new way to look at CX technologies

by

Binoculars customer experience vision

Data management

6th Jul 2022

How marketers must respond in a recession

by

Nicholas Watkis

Customer experience management

13th Sep 2022

What would your firm look like if set up today

by

Analytics

11th Jul 2022

What to ask when transforming CX with analytics

by

Artificial intelligence

28th Jun 2022

Sponsored

GPT-3? No, it’s not a new Star Wars character

by

General Data Protection Regulation (GDPR)

30th Jun 2022

Data privacy & the shift to a 'cookieless' world

by

Sachiko Scheuing

Strategy

27th Jun 2022

"If marketing sucks, no-one sees your experience"

Avis Easteal

Privacy

20th Jun 2022

Using first-party data to find new customers

by

Employee engagement

16th Jun 2022

How to engage employees working remotely

by

Culture

14th Jun 2022

Homeworking – a potential minefield for marketing

by

Nicholas Watkis

Data

13th Jun 2022

Will customer data exploitation damage CX?

by

Suvish Viswanathan

Data exploitation

Employee engagement

1st Jun 2022

Self-Scheduling: The answer to agent stress

by

Contact centres

25th May 2022

True Cloud vs Fake (Hosted) Cloud:

by

Customer satisfaction

24th May 2022

Business is driven by customers not administration

by

Nicholas Watkis

Privacy

23rd May 2022

Prioritising privacy for conscientious consumers

by

Technology

20th May 2022

Empower customers to be their own heroes

by

Sue Nabeth Moore

Empowering your customers to be their own heroes

Culture

24th May 2022

Combat disruption fatigue with purpose

by

Gagandeep Gadri

Privacy

20th May 2022

Responsible use of data is the backbone of trust

by

Dimitrios Tsivrikos

Personalisation

24th May 2022

How telcos are using behavioural science

by

Sharifah Amirah

Data

16th May 2022

Measuring CX ROI is hampered by meaningless means

by

Peter Dorrington

ROI

Customer metrics

10th Jun 2022

The gap between what you measure & what you do

by

Callan Schebella

Analytics

15th Jun 2022

How to make the most of advanced analytics

by

Technology

6th May 2022

Is proactive service causing more harm than good?

by

Outreach programmes failing two-thirds of customers

Privacy

17th May 2022

Identity & authentication challenges to online CX

by

Data

21st Apr 2022

CX & the changing fortunes of customer insight

by

customer insight

Customer emotion

10th May 2022

How empathetic is your brand?

by

Collaboration

11th Apr 2022

Effective communication requires plain speaking

by

Nicholas Watkis

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