Marketing | MyCustomer

Data

22nd Apr 2022

How to put digital empathy into practice

by

Robot empathy

Strategy

12th Apr 2022

"Live out the experiences you are designing"

Abi Tobias, Uber

Data

31st May 2022

How to drive CX ROI through insurance analytics

by

John Aves and William Beresford

folder

Wed, May 4 | 11:00 to 12:00

What’s gone wrong with the CX world?

What's gone wrong with CX?

What’s gone wrong with the CX world?

Technology

31st Mar 2022

Making the case for CX tech: 12 tips for success

by

Investment

Data

11th Apr 2022

Operational CSAT: The perfect complement to NPS?

by

Numbers scores

Personalisation

16th Mar 2022

Find the balance of personalisation & privacy

by

Strategy

15th Mar 2022

Can a rebrand transform terrible customer service?

by

Hermes rebrands to Evri to improve customer service

Data

3rd May 2022

4 ways to future-proof insights to maximise CX ROI

by

CRM future

Strategy

14th Mar 2022

Why you need a 'customer break-up' strategy

by

Customer break-up

Culture

2nd Mar 2022

Can marketing game the system?

by

Nicholas Watkis

Technology

4th Mar 2022

How CX leaders can accelerate tech implementation

by

Driving transformation

Technology

24th Feb 2022

How to build your customer experience tech stack

by

Building a cx tech stack

Contact centres

17th Feb 2022

How to select agent management solutions

by

Data

18th Mar 2022

Are you listening to the Voice of your Product?

by

voice of your product

Behavioural marketing

16th Feb 2022

Practical behavioural science's role in CX

by

Contact centres

15th Feb 2022

The smart approach to resolving complexity

by

Data-driven marketing

14th Feb 2022

Does business success require clear objectives?

by

Nicholas Watkis

Customer value

9th Feb 2022

Is customer lifetime value an outmoded metric?

by

Technology

18th Feb 2022

Why CX tech evolution won't benefit some brands

by

Broken technology

Technology

10th Feb 2022

Why is technology such a headache for CX leaders?

by

CX technology headache

Data

4th Feb 2022

When does customer data sharing become unethical?

by

Debating the ethics of customer data use

Technology

1st Feb 2022

How MyC is making solution selection simpler

by

Data

21st Mar 2022

How Cynefin surfaces the right CX metrics to use

by

Metrics

Data

13th Jan 2022

Will NPS 3.0 solve Net Promoter Score’s issues?

by

NPS chart

Data

11th Jan 2022

Why Spotify is a master of customer data

by

Spotify Wrapped uses customer data for personalisation

Marketing measurement

5th Jan 2022

Scenario planning prepares for the unknown

by

Nicholas Watkis

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