Marketing

Data

How customer insight & CX teams can collaborate

by
insight
Data

Why the single customer view fell out of favour

by
single customer view
Data

What is the role of customer data privacy in CX?

by
privacy roundtable
Data

Sentiment analytics vs emotion analytics

by
Any Answers comment Icon 1
emotion analytics sentiment
Customer experience management

Rating your customers' communication experience

by
Blog image, notepad with pen
Ebook
Sponsored

Automation and AI that unites your people

front cover
Strategy

New look MyCustomer, same commitment to CX

by
MyCustomer logo
Data

Customer data platforms: Should you build or buy?

by
CDP builder
Strategy

Why it's time to rethink gender for inclusive CX

by
Rethink gender
Segmentation

Why customer segmentation no longer works

by
Blog image, notepad with pen
Report
Sponsored

Customer service in the digital era

front cover
Data

Why proving CX value is more important than ever

by
Dollar hand
Data

How to put digital empathy into practice

by
Robot empathy
Whitepaper
Sponsored

4 ways self-service helps insurers cut cost

front cover
Whitepaper
Sponsored

How to enhance your digital service strategy

front cover
Employee engagement

Frequent personnel changes prevent achievement

by
Blog image, notepad with pen
Report
Sponsored

Using personalised service to reboot and rebuild

Cover
Data

Reboot your customer research with these methods

by
Customer research
Data

How to get great customer insights on the cheap

by
coins
Technology

Should Clubhouse be part of your CX strategy?

by
Any Answers comment Icon 2
clubhouse
Customer experience management

Poor data & tech fuelling a customer crisis

by
Blog image, notepad with pen
Behavioural marketing

A behavioural science principle shaping our future

by
Blog image, notepad with pen
Strategy

Chameleon consumers defying categorisation

by
Chameleon
Technology

Do the best CX leaders have a background in IT?

by
IT
Technology

Why COVID hasn't driven digital transformation

by
Digital transformation
Strategy

How to design 'human' experiences in an AI world

by
Any Answers comment Icon 2
mechanical heart
Customer journey

Trying to control the customer journey is futile

by
Blog image, notepad with pen
Customer satisfaction

How marketing must budget for client satisfaction

by
Blog image, notepad with pen
Data

Why the past year has been a big win for insight

by
eye insight
Data

How to foster a more effective insight culture

by
eye
Market research

Why market research budgets are bigger in 2021

by
Blog image, notepad with pen
Data

Why your customer insight team needs a purpose

by
Blindfold

Pages