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Marketing
Marketing
Personalisation
5th Feb 2020
The next wave of personalisation
by
Dave O'Flanagan
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Analytics
30th Jan 2020
Why data monetisation will redefine retail success
by
Marc Fischli
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Data
26th Feb 2020
Data monetisation is demonised but can improve CX
by
Jack Springman
Market research
20th Jan 2020
Why market research will never be the same again
by
Yaryna Myrka
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Data
23rd Jan 2020
Using customer lifecycle analysis for innovation
by
Jack Springman
Webinar
Sponsored
The top 10 use cases for contact centre analytics
Strategy
24th Jan 2020
How FOMO causes a disconnect with your customers
by
G. David Dodd
Customer metrics
6th Jan 2020
Are you successful? It depends what you measure...
by
Nicholas Watkis
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Technology
23rd Dec 2019
How to earn consumer trust in the post-buying era
by
Steven Van Belleghem
Strategy
20th Dec 2019
What happened to CMOs heading-up CX in 2019?
by
Chris Ward
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4
Market research
3rd Dec 2019
How misleading market research is harming retail
by
Paul-Jervis Heath
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Data
6th Dec 2019
Skills and costs damaging data-driven endeavours
by
Cath Everett
Data
14th Jan 2020
Are these 2020's biggest analytics trends?
by
Adam Kinney
Analytics
18th Nov 2019
Broaden your horizons beyond data navel-gazing
by
Richard McLeod
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Strategy
15th Nov 2019
Can excellent CX enable zero marketing spend?
by
Nicholas Watkis
Customer experience management
11th Nov 2019
3 customer-centric lessons from Episerver Ascend
by
Joey Moore
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Data
5th Nov 2019
Focus on Big Data frustrating firms' CX ambitions
by
Cath Everett
Technology
13th Nov 2019
CX and marketing's role in the algorithm economy
by
Steven Van Belleghem
Technology
29th Jan 2020
2020 transformation: 6 key customer considerations
by
Patrick Guggenberger
Artificial intelligence
30th Oct 2019
How AI is revolutionising sales and marketing
by
NikolasKairinos
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Data
25th Oct 2019
Data skills deficiencies impeding CX improvements
by
Cath Everett
Data
18th Oct 2019
Data sharing still daunting despite GDPR
by
Cath Everett
Strategy
15th Oct 2019
Brand purpose delivers ad impact but can backfire
by
Cath Everett
Technology
11th Oct 2019
CMOs ignoring IT despite customer consequences
by
Cath Everett
Whitepaper
Sponsored
VoC Buyer's Guide 2019
Webinar
Sponsored
Level-up to a (better) cloud contact center
Market research
23rd Sep 2019
Who has the need and is it a problem?
by
Nicholas Watkis
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Data
30th Dec 2019
Why NPS must be more than measurement & benchmarks
by
Lindsay Willott
Strategy
29th Aug 2019
Why you shouldn't prioritise profitable customers
by
Nicholas Watkis
Data
9th Aug 2019
Sponsored
Are you delivering personalised experiences?
by
Chris Ward
Data
21st Aug 2019
What Oracle & Salesforce news means for marketers
by
David Raab
Technology
23rd Aug 2019
3 big brands that nailed digital transformation
by
Ross Timms
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