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Marketing
Data
11th Jan 2022
Why Spotify is a master of customer data
by
Elle Nadal
Marketing measurement
5th Jan 2022
Scenario planning prepares for the unknown
by
Nicholas Watkis
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Technology
30th Dec 2021
2022: A year for insightful customer experiences
by
Brian Atkinson
Behavioural marketing
13th Dec 2021
Marketing for growth in the next normal
by
Orsi Jojart
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Technology
8th Dec 2021
Could Lush start a social media exodus?
by
Rhys Fisher
Marketing automation
29th Dec 2021
Is digital transformation a gamble you can’t win?
by
Dragoradknezi
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Privacy
6th Dec 2021
How brands can succeed in a privacy-first world
by
Dave O'Flanagan
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Collaboration
2nd Dec 2021
Are consultants a help or a hindrance?
by
Nicholas Watkis
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Data
13th Dec 2021
Will sales be the biggest threat to CX leadership?
by
Maurice Fitzgerald
Report
Sponsored
Reputation management for mobile apps
Data
22nd Dec 2021
The role of data science in the future of CX
by
William Beresford
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2
Technology
15th Nov 2021
How will checkout-free tech affect retail CX?
by
Rhys Fisher
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2
Strategy
10th Nov 2021
Are your older customers being misrepresented?
by
Chris Ward
Employee engagement
5th Nov 2021
Are your team worth what they are paid?
by
Nicholas Watkis
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Customer journey
25th Oct 2021
The great potential of customer journey marketing
by
Neil Davey
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Marketing automation
11th Nov 2021
The biggest misconceptions about automation
by
majaschaefer
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Analytics
28th Oct 2021
Why cookie loss is good for customer focus
by
bellelawrence
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Analytics
13th Oct 2021
Data science needs data scientists
by
Fran Quilty
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Collaboration
22nd Oct 2021
How fixing the silo problem helps CX collaboration
by
Matt Conner
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Whitepaper
Sponsored
How self-service portals can improve CX
Data
1st Nov 2021
Why has traditional text analytics failed CX?
by
Ryan Stuart
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1
Toolkit
Sponsored
The advanced guide to customer service chatbots
Strategy
15th Oct 2021
Customer communications lessons from the pingdemic
by
Patrick Mareuil
Collaboration
28th Sep 2021
A silo mentality harms management & ultimately CX
by
Nicholas Watkis
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Customer emotion
20th Sep 2021
So you think you know about empathy? Think again
by
Sandra Thompson
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Strategy
13th Sep 2021
Is customer experience replacing advertising?
by
Jack Ashdown
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3
Data-driven marketing
6th Sep 2021
How do you unlock the potential of intent data?
by
Adam Leslie
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Customer service metrics
18th Oct 2021
Customer churn modelling & the likelihood to lapse
by
Clare Breakspear
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Strategy
31st Aug 2021
Should the CX leader oversee marketing?
by
Neil Davey
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4
Data
10th Sep 2021
What is authenticity & why is it important to CX?
by
Marius Bartsch
Sales performance
23rd Aug 2021
Selling is the foundation of business
by
Nicholas Watkis
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Data
24th Aug 2021
What is AI-enabled consumer intelligence?
by
Allen Bonde
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1
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