Data

NPS and revenue: How reliable is the relationship?

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Chart emotion intensity
Data

How to recruit and retain analytics talent

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Recruiting analytics
Data

Why the next era of CX is about small & wide data

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Small data
Technology

The changing CX marketplace: what it all means

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The customer experience technology market has evolved with a flurry of recent high profile acquisitions
Technology

How Macmillan has risen to its digital challenges

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Macmillan rises to digital transformation challenge
Data

How can analytics help vulnerable customers?

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analytics files vulnerable
Apps

3 ways tracking customers in your app improves it

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Customer experience management

Are retailers wasting an innovation opportunity?

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Ebook
Sponsored

How to create social media content that shines

orlofc
Data

How to drive data literacy in your senior execs

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How to drive data strategy
Data-driven marketing

Is Parkinson's Law adding to your marketing costs?

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Artificial intelligence

AI to power the next wave of consumer intelligence

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Strategy

Large firms see CX as marketing's responsibility

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Marketing
Data

How customer insight & CX teams can collaborate

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insight
Data

Why the single customer view fell out of favour

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single customer view
Data

What is the role of customer data privacy in CX?

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privacy roundtable
Data

Sentiment analytics vs emotion analytics

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emotion analytics sentiment
Customer experience management

Rating your customers' communication experience

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Ebook
Sponsored

Automation and AI that unites your people

front cover
Strategy

New look MyCustomer, same commitment to CX

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MyCustomer logo
Data

Customer data platforms: Should you build or buy?

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CDP builder
Strategy

Why it's time to rethink gender for inclusive CX

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Rethink gender
Segmentation

Why customer segmentation no longer works

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Report
Sponsored

Customer service in the digital era

front cover
Data

Why proving CX value is more important than ever

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Dollar hand
Data

How to put digital empathy into practice

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Robot empathy
Whitepaper
Sponsored

4 ways self-service helps insurers cut cost

front cover
Whitepaper
Sponsored

How to enhance your digital service strategy

front cover
Employee engagement

Frequent personnel changes prevent achievement

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Report
Sponsored

Using personalised service to reboot and rebuild

Cover
Data

Reboot your customer research with these methods

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Customer research
Data

How to get great customer insights on the cheap

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coins

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