Marketing | MyCustomer

Strategy

19th Mar 2021

How to design 'human' experiences in an AI world

by

mechanical heart

Customer journey

16th Mar 2021

Trying to control the customer journey is futile

by

Customer satisfaction

15th Mar 2021

How marketing must budget for client satisfaction

by

Nicholas Watkis

Data

11th Mar 2021

Why the past year has been a big win for insight

by

eye insight

Data

25th Mar 2021

How to foster a more effective insight culture

by

eye

Market research

10th Mar 2021

Why market research budgets are bigger in 2021

by

Thor Olof Philogène

Data

24th Feb 2021

Why your customer insight team needs a purpose

by

Blindfold

Sales performance

18th Feb 2021

Closing the sale may take longer than you think

by

Nicholas Watkis

Data

18th Feb 2021

Why you don't want a 360 view of the customer

by

Thomas Wieberneit

CRM eye

Data

15th Mar 2021

Are you insight-oriented? A preliminary assessment

by

Binoculars customer experience vision

Strategy

3rd Feb 2021

5 ways Jeff Bezos transformed customer experience

by

Jeff Bezos

Data

2nd Feb 2021

Are customers trading their souls for better CX?

by

Lubna Dajani and Peter Dorrington

satan

Analytics

27th Jan 2021

Keeping hold of your COVID-19 customers

by

Data

15th Feb 2021

Why a customer sandwich should be on your CX menu

by

customer sandwich

Market research

20th Jan 2021

How prepared are you for the return of demand?

by

Nicholas Watkis

Market research

15th Jan 2021

How comparethemarket used research to improve CX

by

Strategy

8th Jan 2021

Has COVID-19 created more compassion in brands?

by

Empathy

Data management

4th Jan 2021

5 ways unified data & new tech will improve CX

by

Collaboration

4th Jan 2021

Weighing up the consequences of change

by

Nicholas Watkis

Data

10th Dec 2020

How to handle customer data after COVID-19

by

Machines

Click-and-collect

3rd Dec 2020

Adding an edge to in-store retail

by

Collaboration

19th Nov 2020

The power of delegation in marketing management

by

Nicholas Watkis

Strategy

6th Nov 2020

CX's role in catering for the “conscious consumer"

by

Christophe Pecoraro

Conscious consumers

Analytics

20th Oct 2020

How COVID-19 has put the customer into disruption

by

Tiffany Carpenter

Market research

13th Oct 2020

Changing environments require changed thinking

by

Nicholas Watkis

Data

27th Oct 2020

Why you must link CX & employee experience data

by

brain plug

Data

5th Oct 2020

3 things to know about the 'next-normal' consumer

by

Customer persona end of lifecycle

Analytics

24th Sep 2020

Up the value of customer insight during COVID-19

by

Data

28th Sep 2020

Customer science: Just a repackage of old ideas?

by

CRM future

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