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Brand purpose delivers ad impact but can backfire
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CMOs ignoring IT despite customer consequences
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Retailer warnings as ecommerce expectations rise
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How ABANCA created a customer-centric culture
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Resources
Events & webinars
CX Leader of the Year
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Podcasts
9th Oct 2019
Podcast
What data is required to create a journey map?
By
Chris Ward
Editor
25th Jul 2019
Podcast
Podcast: What makes a great CX leader?
By
Chris Ward
Editor
5th Jun 2019
Podcast
CX Pod: How to empower employees for better CX
By
Neil Russell-Smith
Head of Marketing, EMEA
25th Apr 2019
Podcast
How to deliver CX in the age of distraction
By
Chris Ward
Editor
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15th Mar 2019
Podcast
How to deal with the modern complainer
By
Chris Ward
Editor
13th Dec 2018
Podcast
From Donald Trump to TSB: The year in review
By
Chris Ward
Editor
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Engagement
9 sample customer journey maps to learn from
Voice of the Customer
Seven proven ways to improve NPS
Voice of the Customer
What you should (and shouldn't) use NPS for
Loyalty
MBA in Customer Love: Could you pass the 10 tests?
Management
Who should own customer journey mapping?
13th Nov 2018
3
Podcast
Time you understood your customers' emotions?
By
Chris Ward
Editor
10th Apr 2018
Podcast
What happens when the robots take over?
By
Chris Ward
Editor
Popular resources
25th Jun 2018
Customer journey mapping research report 2018
Quadient
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How Tesco Mobile acts on customer feedback
InMoment
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Transforming the VoC: Turning insights into action
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The ultimate guide to customer feedback
Usabilla
13th Aug 2019
How to boost CX from inside your company
Keatext
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