We speak with Luxasia's Avis Easteal about the link between marketing and CX, and why she sees herself as an 'accidental' CX leader...
Budget fashion chain Primark is finally embracing multichannel retail with a trial of a click-and-collect programme. But could it backfire?
Today, with people more anxious and stressed than ever, empathy in customer service has arguably never been more important. So how well are today’s...
