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Podcasts
15th Mar 2019
Podcast
How to deal with the modern complainer
By
Chris Ward
Editor
13th Dec 2018
Podcast
From Donald Trump to TSB: The year in review
By
Chris Ward
Editor
10th Apr 2018
Podcast
What happens when the robots take over?
By
Chris Ward
Editor
1st Mar 2018
1
Podcast
Customer delight doesn’t pay
By
Chris Ward
Editor
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14th Nov 2017
3
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Time you understood your customers' emotions?
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Chris Ward
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21st Jul 2017
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Podcast: Why your customer surveys (probably) suck
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Customer pain points should drive solutions
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How Southwest used behavioural science for CX
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What is CRM? The beginner's guide to CRM
16th May 2017
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How to develop a robust, ROI-focused CX programme
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