This new Insight Report outlines how customer experience management in the UK insurance sector is currently under-developed.
The report examines the pressures that characterise the insurance sector, the challenges providers face and the opportunities that technology-led innovation can provide carriers, including the next steps those leading-edge insurance organisations should consider.
Over several chapters you will learn:
· Characteristics of the UK insurance sector
· Challenges providers face
· Opportunities to gain a competitive advantage
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