I'm a leading global Trainer in Contact Centers, Customer Service & Customer Experience.
For 21 years I’ve helped & inspired people all over the world through workshops and industry talks. And in thousands of testimonials - our most important credential - Participants & Clients describe our work as engaging, practical & inspiring.
I’m a CXPA Recognised Training Provider and help people develop mastery in CX and earn their CCXP Certification credential.
For the Contact Center industry, I teach Centers and the people that work there to deliver better outcomes - across levels and job roles from Director through to Frontline Agents.
And I train Customer Service with a focus on Quality Assurance, Service culture, Omnichannel service and how to deliver great conversations across phone, live chat, face to face, email and social media.