AgiMarx

Member Since: 22nd Feb 2018

Blogger

Bio

I am the Director of Digital Marketing for Thematic - we conduct AI-powered text analytics to derive hidden insights in customer feedback. I regularly write on the subject of customer experience, customer insights, AI and the Net Promoter Score. I have 15 years of international marketing communications experience, specializing in content marketing and copywriting.

I have worked on behalf of global brands and lived in locations such as London (UK), Barcelona (Spain), Malmo (Sweden), Auckland (New Zealand) and Sydney (Australia).

Additionally, I have a Master's Degree in Media and Communications and speak six languages fluently.

AgiMarx

Director of Marketing, Thematic Thematic

21st Jan 2019

How to leverage your customer insights for growth

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve...

Blog

2nd Jan 2019

Customer feedback loop to prevent churn

What is the customer feedback loop? The customer feedback loop is the practice of responding to customers meaningfully when they leave...

Blog

31st Dec 2018

Get actionable insights from customer feedback

Do you gather vast amounts of customer feedback but don’t quite know how to get actionable, meaningful insights from it? You know the ones...

Blog

31st Dec 2018

5 customer retention strategies to reduce churn

Think customer loyalty programs are all about getting generic discounts, points and rewards? Think again. That was the old school way of...

Blog

22nd Dec 2018

What’s the best way to analyze customer feedback

Do you have a lot of customer feedback collected but don’t know exactly what to do with it? Maybe you’re debating whether to hire a data...

Blog

24th Nov 2018

8 leadership strategies for a high performing team

As a business leader, you want a high performing team that is there no matter what. Needs no drilling, committed to the job, and constantly...

Blog

24th Nov 2018

How to start your Voice of Customer (VOC) program

In this blog, we’ll discuss how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers...

Blog

24th Nov 2018

Why should you invest in the Net Promoter Score?

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? The debate is rife amongst NPS...

Blog

24th Nov 2018

The best dating apps 2018 ranked

Shutterstock I can’t deny feeling like channelling Carrie Bradshaw, as I sit in front of my MacBook, feverishly typing this post, sipping...

Blog

26th Jul 2018

Top 10 customer experience tips from Shep Hyken

Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry-wide circles, but in case you’re not...

Blog