I am the CEO and Founder of Aileen Allkins Consultancy (AAC) which assists companies aspiring to differentiate by delivering a world class customer service experience. I have over 30 years’ experience transforming the customer experience of some of the world’s best-known technology companies. Most recently, I was the CVP of Customer Service and Support at Microsoft, leading a diverse, international team of over 25,000 amazing people to provide best-in-class support for millions of customers for which Microsoft achieved several industry awards.