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Andrea Incalza
Member Since: 14th Jul 2009
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Andrea Incalza
Collaborative BI and Social CRM Project Manager Decisyon
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27th Feb 2015

What will the Internet of Everything mean for CRM?

Recently, there has been lots of buzz around about the “Internet of Everything” and the impacts it will have on business and people’s life...
CRM
12th Nov 2013

Social Media for Customer Service Summit: The genie is out of the bottle

Last month New York City played host to the “ Social Media for Customer Service Summit ” where lots of powerful brands (MasterCard, FedEx,...
Channels
27th Nov 2012

Social CRM: Why we must walk the dark side of the customer moon

Andrea Incalza examines the importance of real customer understanding for social CRM. How many times have we read about social CRM stuff...
Technology
18th Sep 2012

Six perspectives on G-Force EMEA 2012

Andrea Incalza shares his experiences and learnings from Genesys' G-Force 2012 event. Great time in Barcelona attending to the G-Force 2012...
Technology
17th May 2012

Are self-service and social support our silver bullets?

"Customer service agent - I don't need you!" says Andrea Incalza , as he sets out a manifesto to help the customer service organisation. "...
Contact centres
17th Nov 2011

The real CRM side of listening and monitoring

Voice of the Customer
6th Oct 2011

CRM Idol EMEA judges’ interviews: Paul Greenberg

Paul Greenberg is the author of the best-selling CRM at the Speed of Light and President of The 56 Group, LLC, a consulting firm focused on...
CRM
5th Oct 2011

CRM Idol EMEA judges’ interviews: Laurence Buchanan

Laurence Buchanan is a recognised authority and evangelist on CRM, Social CRM and customer experience transformation. He has spent over 12...
CRM
4th Oct 2011

CRM Idol EMEA judges’ interviews: Silvana Buljan

Silvana Buljan has been involved as business consultant and subject matter expert in CRM projects since 1998, focusing on defining customer...
CRM
30th Sep 2011

CRM Idol EMEA judges’ interviews: Mark Tamis

Mark Tamis is a European social business strategist & entrepreneur, at the intersection of social CRM, marketing and Enterprise 2.0. He...
CRM

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