aincalza

Member Since: 14th Jul 2009

Collaborative BI and Social CRM Project Manager Decisyon

27th Feb 2015

Recently, there has been lots of buzz around about the “Internet of Everything” and the impacts it will have on business and people’s life...

CRM

12th Nov 2013

Last month New York City played host to the “ Social Media for Customer Service Summit ” where lots of powerful brands (MasterCard, FedEx,...

27th Nov 2012

Andrea Incalza examines the importance of real customer understanding for social CRM. How many times have we read about social CRM stuff...

18th Sep 2012

Andrea Incalza shares his experiences and learnings from Genesys' G-Force 2012 event. Great time in Barcelona attending to the G-Force 2012...

17th May 2012

"Customer service agent - I don't need you!" says Andrea Incalza , as he sets out a manifesto to help the customer service organisation. "...

17th Nov 2011

6th Oct 2011

Paul Greenberg is the author of the best-selling CRM at the Speed of Light and President of The 56 Group, LLC, a consulting firm focused on...

CRM

5th Oct 2011

Laurence Buchanan is a recognised authority and evangelist on CRM, Social CRM and customer experience transformation. He has spent over 12...

CRM

4th Oct 2011

Silvana Buljan has been involved as business consultant and subject matter expert in CRM projects since 1998, focusing on defining customer...

CRM

30th Sep 2011

Mark Tamis is a European social business strategist & entrepreneur, at the intersection of social CRM, marketing and Enterprise 2.0. He...

CRM