Andrea Incalza
Collaborative BI and Social CRM Project Manager Decisyon
27th Feb 2015
What will the Internet of Everything mean for CRM?
Recently, there has been lots of buzz around about the “Internet of Everything” and the impacts it will have on business and people’s life...
CRM
12th Nov 2013
Social Media for Customer Service Summit: The genie is out of the bottle
Last month New York City played host to the “ Social Media for Customer Service Summit ” where lots of powerful brands (MasterCard, FedEx,...
Channels
27th Nov 2012
Social CRM: Why we must walk the dark side of the customer moon
Andrea Incalza examines the importance of real customer understanding for social CRM. How many times have we read about social CRM stuff...
Technology
18th Sep 2012
Six perspectives on G-Force EMEA 2012
Andrea Incalza shares his experiences and learnings from Genesys' G-Force 2012 event. Great time in Barcelona attending to the G-Force 2012...
Technology
17th May 2012
Are self-service and social support our silver bullets?
"Customer service agent - I don't need you!" says Andrea Incalza , as he sets out a manifesto to help the customer service organisation. "...
Contact centres
6th Oct 2011
CRM Idol EMEA judges’ interviews: Paul Greenberg
Paul Greenberg is the author of the best-selling CRM at the Speed of Light and President of The 56 Group, LLC, a consulting firm focused on...
CRM
5th Oct 2011
CRM Idol EMEA judges’ interviews: Laurence Buchanan
Laurence Buchanan is a recognised authority and evangelist on CRM, Social CRM and customer experience transformation. He has spent over 12...
CRM
4th Oct 2011
CRM Idol EMEA judges’ interviews: Silvana Buljan
Silvana Buljan has been involved as business consultant and subject matter expert in CRM projects since 1998, focusing on defining customer...
CRM
30th Sep 2011
CRM Idol EMEA judges’ interviews: Mark Tamis
Mark Tamis is a European social business strategist & entrepreneur, at the intersection of social CRM, marketing and Enterprise 2.0. He...
CRM