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Alex Buckley
Alex Buckley
Member Since: 13th Jan 2022
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Alex Buckley is general manager of EMEA and Asia Pacific operations at DispatchTrack. Alex is a CX industry expert with more than 25 years of e-commerce, SaaS, and software experience. Prior to DispatchTrack, he served as the Chief Customer Officer and Strategic Advisor for Customer Service Action. He has held a variety of executive roles at Notional, Zigy, Highstreet Mobile, Datorama, NetSuite, Klarna, Venda Limited and others. As UK Country Manager for Datorama, he oversaw the company’s $850M acquisition to Salesforce.

Alex Buckley
General Manager EMEA & APAC DispatchTrack
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8th Dec 2022

What CX trends will shape deliveries in 2023?

2023 hasn’t even begun yet and it’s already being defined by the cost-of-living surge. Many consumers are paying much more than they expect...
Blog
9th Nov 2022

The top CX lessons to learn from Black Friday

After a longer buildup than ever before, this year’s Black Friday is almost upon us. For some businesses, the comparatively long Black...
Blog
25th Oct 2022

Why CO2 tracking in deliveries is key to great CX

As net zero initiatives around the world begin to gain traction and governments roll out plans to reduce carbon emissions, modern consumers...
Blog
27th Sep 2022

Turning delivery drivers into brand ambassadors 

It’s no secret that there aren’t enough delivery drivers in the UK to go around. Global driver shortages have made headlines for many years...
Blog
24th Aug 2022

5 tips to delight on-demand delivery customers

The need for delivery on demand is, at heart, a customer-driven trend. Modern consumers have come to expect a very particular kind of...
Blog
20th Jul 2022

Delight customers with on-demand deliveries

When the Irish rapid grocery delivery firm Shuppa opened their first dark store for order fulfilment, they set out to prove that on-demand...
Blog
28th Jun 2022

No EVs? Here is a hybrid approach to going green

It is no secret that customers are putting more pressure on retailers than ever to go green. Buyers are starting to factor things like...
Blog
18th May 2022

What retailers can do to delight with deliveries

Between increasing delivery volumes and overlapping supply chain crises, and ever-increasing customer expectations, there is more pressure...
Blog
13th Apr 2022

4 best practices for achieving green logistics

Global sustainability efforts are evolving constantly—which means that consumer feelings and behaviours are evolving as well. A recent...
Blog
7th Mar 2022

What makes a great retail delivery experience?

The rapid growth of ecommerce is continuing and 2022 is looking no different. Meanwhile, according to the British Retail Consortium, more...
Blog
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