Login
Sign up
Subscribe to Newsletter
Search
Search
Menu
Marketing
Strategy
Technology
Data
Sales
Sales performance
CRM
Ecommerce
Service
Management
Contact centres
Channels
Customer Experience
Engagement
Loyalty
Voice of the Customer
Resources
Whitepapers & research
Podcasts
Glossary
Brand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Search
Search
Subscribe to Newsletter
Alex Mead
Member Since: 18th Feb 2022
Connect
LinkedIn
Alex Mead
Executive Director of Customer Service Experience GCC Start-Up
Articles
Blog posts
Discussions
Discussion replies
Comments
10th May 2023
Why most customer experience transformations continue to fail
The following article is a piece that I wrote three years ago - but I believe it has subsequently become even more valid! What is striking...
Management
27th Feb 2023
Why a single executive chief customer officer role is wrong
I’ve worked in customer experience (with many different job titles) my whole career, and I’ve been involved in multiple situations in which...
Engagement
21st Feb 2022
Why customer service experiences are light years from where they should be - and how to get there
Our Customer Service Experiences (and hence CX) are so far away from where they should be - it's unreal. Controversial statement right ? No...
Management
