Alex Mead
Executive Director of Customer Service Experience GCC Start-Up
10th May 2023
Why most customer experience transformations continue to fail
The following article is a piece that I wrote three years ago - but I believe it has subsequently become even more valid! What is striking...
Management
27th Feb 2023
Why a single executive chief customer officer role is wrong
I’ve worked in customer experience (with many different job titles) my whole career, and I’ve been involved in multiple situations in which...
Engagement
21st Feb 2022
Why customer service experiences are light years from where they should be - and how to get there
Our Customer Service Experiences (and hence CX) are so far away from where they should be - it's unreal. Controversial statement right ? No...
Management