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Alex Mead
alex mead
Member Since: 18th Feb 2022
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Alex Mead
Executive Director of Customer Service Experience GCC Start-Up
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10th May 2023

Why most customer experience transformations continue to fail

The following article is a piece that I wrote three years ago - but I believe it has subsequently become even more valid! What is striking...
Management
27th Feb 2023

Why a single executive chief customer officer role is wrong

I’ve worked in customer experience (with many different job titles) my whole career, and I’ve been involved in multiple situations in which...
Engagement
21st Feb 2022

Why customer service experiences are light years from where they should be - and how to get there

Our Customer Service Experiences (and hence CX) are so far away from where they should be - it's unreal. Controversial statement right ? No...
Management

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