Alex Monaghan
Member Since: 4th Oct 2023
Customer Success Partner Sentient Machines
3rd Dec 2023
Making Customer Success really about the success of your customers
I came across the term Customer Success about two years ago, in a company I had just joined, and I thought it was a very positive and...
Engagement
8th Nov 2023
Customer success – What's in a name? Part five
This is the final article in a series of five customer success articles which have discussed the purpose of customer success, outlined some...
Management
31st Oct 2023
Customer success – What's in a name? Part four
This is the fourth in a series of five, so we’re into the home straight. Three previous customer success articles have discussed the...
Engagement
25th Oct 2023
Customer success – What's in a name? Part three
My two previous customer success articles have discussed the purpose of customer success and outlined some of the things which can help you...
Engagement
17th Oct 2023
Customer success – What's in a name? Part two
The first of this series of articles discussed the purpose of customer success, which might seem obvious but is often lost among business...
Management
11th Oct 2023
Customer success – What's in a name? Part one
The purpose of customer success (CS) I came across the term customer success about two years ago in a company I had just joined, and I...
Management