Alex Blyth
Member Since: 28th Nov 2015
11th May 2012
Customer service: Are your field workers left out of the loop?
To deliver the service demanded by today’s customers, organisations must resolve the disconnect between the contact centre and field...
Management
13th Apr 2012
Are CRM systems failing to help us manage the customer experience?
CRM databases are useful for sales or service management but are they really successful at improving the customer experience? Normal 0...
Engagement