Business Go4Customer AU
18th Sep 2015
Yes, I agree with this post and there are numerous engagement drivers that will repose to make work happiness and productivity, however these 3 are essential.
2. Meaningful work
3. Professional growth
26th Aug 2015
As we tend to all grasp client service is an arena that encompasses a spread of activities. we've got to keep up Consistency in client Service by Having the eagerness, develop the goal and work effortlessly everyday.
21st Aug 2015
As we all know that the current economic climate is pushing many businesses to downsize, keep costs down and to re-prioritize workloads. So in that outsourcing can be a cost effective way to realign a business to fulfill certain goals and functions and marketing is one of the areas of an organization which can be effectively outsourced.
8th Jun 2015
Customer satisfaction Scores is one of the most important point to remember rather then this:
> Agent should be polite to the customer.
> Customer satisfaction scores always depend on resolution given by the agent.
> Average handling time should be as short as can be.
I have a great experience with go4 customer as they follow all the pre-defined parameters which helps in the growth of their business.
5th Jun 2015
team in call centres should be always arranged in the way according to their speciality.Team should be characterised on the agents expertise so that agent could prove themselves as they can give their level best in their fields.
22nd Apr 2015
Tips for an effective outbound contact strategy1-Using a Process-Based Dialing StrategyMaximize your connection ratesCombine contact strategiesOptimizing your workforce in an outbound environment