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AlexK
Alex K
Member Since: 16th Mar 2017
Blogger
LinkedIn

A social media marketing executive and entrepreneur, Alex has led the marketing divisions of some of the UK's leading advertising and PR firms. He specializes in usng the power of big data and business analysis to deliver actionable metrics.

As head of social media strategy, Alex is directly responsible for the customer experience and long term engagement with the brand. He believes this can only be achieved through a methodical approach to processing customer feedback and conducting A/B testing during all campaigns. This way, the marketing strategy team can grow from one campaign to the next.

Outside business, Alex is a keen videographer and music producer, living and working in Brighton, UK. 

AlexK
Head of Social Media Strategy Octopus Choice
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29th Oct 2017

How to meet Millenial service expectations

Millennials are now the largest generation in the United States, with some 75.4 million of them visiting America’s shopping malls, small...
Blog
19th Oct 2017

How to reward customer loyalty the right way

Every business, and those in the service industry especially, understand the crucial importance of rewarding customers who have been loyal...
Blog
18th Oct 2017

How to create more engaged customers

In the era of digital devices, where customers and employees alike have their nose in their phones and their minds on the cloud, it’s...
Blog
2nd Oct 2017

How to scale your customer services operations

It is a business story which customers have experienced for ages. A new, small business pops up with an exciting new product or way of...
Blog
30th Sep 2017

How to Deal With Stressed Customers

Every business owner, store manager, and former retail worker can tell you how much of a headache can be generated from just one customer...
Blog
16th Sep 2017

5 Steps To Dealing With Problem Customers

If you’ve ever had to deal with customers, you’ve had to deal with problem customers. They’re a dime a dozen, and it seems they’re always...
Blog
26th Aug 2017

4 Clever Ways To Get Your Customer's Attention

If you find that your business simply isn’t generating the attention that you need it to, you may have fallen into the trap of building a...
Blog
19th Jul 2017

How machine learning is changing customer service

Machine learning is making fundamental changes to how businesses and clients interact. Customer service is at the forefront of these...
Blog
5th Jul 2017

3 Ways To Discover What Your Customers Really Want

Businesses need to know what their customers and potential customers want in order to entice them to buy. Luckily, in the modern era...
Blog
26th Jun 2017

Giving Customers the Support They Need

Customers want a lot of things, such as good quality goods at a fair price and a great customer service experience. But above all else,...
Blog
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