LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
AlexK
Alex K
Member Since: 16th Mar 2017
Blogger
LinkedIn

A social media marketing executive and entrepreneur, Alex has led the marketing divisions of some of the UK's leading advertising and PR firms. He specializes in usng the power of big data and business analysis to deliver actionable metrics.

As head of social media strategy, Alex is directly responsible for the customer experience and long term engagement with the brand. He believes this can only be achieved through a methodical approach to processing customer feedback and conducting A/B testing during all campaigns. This way, the marketing strategy team can grow from one campaign to the next.

Outside business, Alex is a keen videographer and music producer, living and working in Brighton, UK. 

AlexK
Head of Social Media Strategy Octopus Choice
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
24th Jan 2018

How to use Blockchain to retain customers

Blockchain seems to be at the forefront of everybody’s mind these days, and it’s hard to walk a single block without tripping over a...
Blog
16th Jan 2018

How to sell across the full customer cycle

Selling across the full customer cycle is something many budding business analyst and aspiring entrepreneurs fail to master, even though it...
Blog
22nd Dec 2017

How to acquire new customers the right way

In today’s cutthroat market, countless businesses appear to be embracing unscrupulous approaches towards attracting and retaining new...
Blog
21st Nov 2017

How to differentiate a customer

Far too often, today’s business leaders make the mistake of failing to differentiate between their prospects and their customers. Such...
Blog
18th Nov 2017

5 Tips To Make Customers Love Your Work

There are few, if any things more important to each business than the love and devotion of its customers. Recognizing this, managers and...
Blog
17th Nov 2017

How To Write A Customer-Centric Business Plan

There are few better ways for today’s companies to ingratiate themselves with consumers than to foster customer-centric business plans...
Blog
15th Nov 2017

How to Protect Your Customers’ Data

As companies collect ever increasing amounts of data about their customers, they now face a financial and a moral duty to ensure that the...
Blog
8th Nov 2017

How to Maximize Your Customer Review Feedback

Customer reviews are one of the most valuable marketing tools a small business possesses, and numerous researchers and marketing firms have...
Blog
3rd Nov 2017

3 Customer Feedback Strategies That Actually Work

Properly leveraging customer’s feedback to make serious changes to your business’ operations for the better is a vital part of any company’...
Blog
2nd Nov 2017

How To Get Your Employees To Love Your Customers

Getting your employees to love your customers, who real empathy, and offer pristine customer service is one of the best ways for businesses...
Blog
  • Show more

Most read this week

Strategy
12th Sep 2012

Infographic: Curation for content marketing

by
Natalie Steers
Any Answers comment Icon 1
MyCustomer.com

Trending

Engagement
23rd Mar 2023

Have brands given up trying to improve CSAT?

by
Colin Shaw
Strategy
12th Sep 2012

Infographic: Curation for content marketing

by
Natalie Steers
Any Answers comment Icon 1
Engagement
17th Mar 2023

Revealed: The 5 factors harming agent experience

by
Nicole Kyle
Any Answers comment Icon 1

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift