aliciavcci
Member Since: 16th Jan 2014
Blogger
Alicia Gray is an BPO and outsourcing industry analyst, and writes about technology. Currently working with one of the BPO Services Provider (v)WeCare Technology which is cisco based fastest growing largest independent call center & business process outsourcing (BPO) services provider. The management team of (v)WeCare has over 20 years of combined contact center customer services, customer relationship management, telecom billing oss systems, and software development experience. My role has been instrumental in assisting businesses to choose the right BPO Services.
Marketing Manager (v)WeCare Technology
23rd Feb 2015
Service and sales are the most important facets for a business. There are two different functions and require spate set of core skills. But...
Blog
10th Oct 2014
No matter how many agents you delineate to a process, if it receives a large number of calls, all the customers cannot be attended to...
Blog
26th Sep 2014
When a call center is not achieving its desired goal the management and human resources would be called upon to fuse new life into the...
Blog
12th Sep 2014
Gone are the days when there were limited sources to accumulate business data. Nowadays, the social media and forums have led to an...
Blog
22nd Aug 2014
New customers are hard to attain, so keeping the existing ones glued to the brand is a clever business tactics. No matter whether you...
Blog
24th Jul 2014
When you are running a business you will have one goal and it is to increase the profits, month after month and year after year. Getting...
Blog
26th Jun 2014
Ever changing face of telecom industry We cannot deny that smartphones perform much more than just the transmission of text and voice...
Blog
4th Jun 2014
Nothing more important than a customer...................... Every individual operating in the business world is aware of the fact that...
Blog
22nd May 2014
Outsourcing: A Recapitulation Outsourcing has given a new meaning to the manner in which businesses carried out their operations. During...
Blog
1st Apr 2014
Telecommunications and business functions go hand in hand today. This is the reason most companies deploy efficient telecom billing...
Blog