Member Since: 6th Oct 2015
Alistair Roque works as a content writer and blogger for Open Access BPO, a Makati-based outsourcing firm. After spending his early professional years as a marketing communications professor, he joined the outsourcing industry and used his writing skills to help firms with their marketing strategies and research endeavors.
At present, he spends most of his time writing about modern marketing tools encompassing all forms of media including mobile, e-mail, social media, and other digital platforms. He also gives tips on branding strategies, search engine optimization (SEO), and content marketing.
To learn more about the digital marketing and back office solutions that Alistair writes about and to read some of his compelling works, you may visit https://www.openaccessbpo.com.
Content Writer Open Access BPO
9th Feb 2018
We can't deny that outsourcing has a bit of a dirty reputation, and mostly it's because many companies out there are doing it for the wrong...Blog
9th May 2017
Knowing your customers is the key to good customer service interactions. Here are the different types of customers and tips on how to deal...Blog
10th Jun 2016
Customer self-service reduces call volume and repeat transactions. But how does this affect the customer experience? Check out these...Blog
18th Apr 2016
Here are some things to think about before you entrust the customer experience to a self-service platform. Fueled by technology and...Blog
19th Jan 2016
Brands that can provide a rich customer experience through shorter and more convenient purchasing journeys are most likely to succeed. In...Blog
24th Nov 2015
Can you imagine what customer service was like before the Internet, mobile phones, and other forms of technology took center stage? All...Blog
4th Nov 2015
Every business owner knows that it’s essential to meet the needs of customers. Whether you accept it or not, customers are the ones who get...Blog
20th Oct 2015
The world of business is not immune to the force of globalisation . The capacity of technology to make connections between people and...Blog