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Alleli Aspili
Alleli Aspili
Member Since: 6th Dec 2013
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I work for a contact center services company. Learn more about me here: http://www.about.me/alleli.aspili

Alleli Aspili
Infinit-O Global, Ltd.
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18th Dec 2013

Loved your article! Maybe this article could become an inspiration as well: http://www.blog.infinit-o.com/zappos-stories-that-will-change-the-way-yo... This article is a round-up of top 10 inspiring Zappos customer support stories. I don't think they've ever planned for these instances... they just happened. And their customers loved it!

Reply to
Customer Experience Lessons From The Chicago Transit Authority: A Cautionary Tale

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