Loved your article! Maybe this article could become an inspiration as well: http://www.blog.infinit-o.com/zappos-stories-that-will-change-the-way-yo... This article is a round-up of top 10 inspiring Zappos customer support stories. I don't think they've ever planned for these instances... they just happened. And their customers loved it!
My answers
Loved your article! Maybe this article could become an inspiration as well: http://www.blog.infinit-o.com/zappos-stories-that-will-change-the-way-yo... This article is a round-up of top 10 inspiring Zappos customer support stories. I don't think they've ever planned for these instances... they just happened. And their customers loved it!