LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Alyona Medelyan
Alyona
Member Since: 26th Jul 2016
Blogger
Twitter
LinkedIn
Website

Alyona Medelyan, PhD, is an expert in Natural Language Processing and Machine Learning. Alyona has extensive experience working with customer feedback data, such as surveys, social media data, call centre logs, and public forums. She is also CEO and co-founder of customer insight company Thematic.

Alyona Medelyan
Thematic
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
This user has not written any posts yet.

Most read this week

Technology
20th May 2022

Empower customers to be their own heroes

by
Sue Nabeth Moore
Empowering your customers to be their own heroes

Trending

Technology
20th May 2022

Empower customers to be their own heroes

by
Sue Nabeth Moore
Engagement
17th May 2022

Could you be our 2022 CX Leader of the Year?

by
Chris Ward
Any Answers comment Icon 1
Loyalty
19th May 2022

What Netflix’s customer crisis teaches us about CX

by
Mikhail Dubov
Any Answers comment Icon 1

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift