Andrew Lancaster

Member Since: 15th Nov 2017

Blogger

Bio

ANDREW LANCASTER is the founder and director of UniCurve.com. He believes in intuition backed by science for getting optimal customer reactions. UniCurve publishes popular information sites for university and college students.

Try to understand their experience. And always test to see if your assumptions are working.

Andrew Lancaster

Company Director UniCurve

18th Feb 2018

How to test customer service skills

Testing potential job hires for their customer service skills is essential for any customer-facing role. But how do you do that effectively...

Blog

23rd Dec 2017

Tip: be generous with the website opening line

The customer journey often starts with the opening line on a website landing page. The opening line is your big chance to grab the reader's...

Blog

2nd Dec 2017

3 reasons to welcome negative feedback

To welcome negative feedback from customers is a smart business strategy. As a customer manager, you can excel by overcoming the natural...

Blog