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Andrew Moorhouse
Andrew Moorhouse
Member Since: 9th Feb 2021
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Conversation Scientist | Management Consultant | MBA Lecturer | Founder of an advanced analytics firm using AI to eke out human performance gains.

My deep area of expertise is the codification of human behaviour. I deliver high-impact people analytics; and am driven to determine what top performers do differently.

Operating at the intersection of conversation science; voice analytics; and performance optimization; my firm brings actionable insights that deliver better business outcomes.

Andrew Moorhouse
CEO & Founder ALITICAL
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11th Jul 2022

What I learned about customer contact strategy from reading 10,000 service webchats

Choose your channels wisely… In the summer of 2017, to much fanfare, a £16bn UK media giant introduced a new customer contact strategy; one...
Channels
11th Feb 2021

The dangers of being dazzled by dashboards

Four years ago, one of the UK’s largest retailers rolled out a new way of measuring performance for its 1,400 contact centre agents. A...
Contact centres

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