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CMOs ignoring IT despite customer consequences
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4 common mistakes made by customer insight leaders
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4 ways that disruptors deliver fast & easy CX
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Retailer warnings as ecommerce expectations rise
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How to deal with difficult customers
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The 2019 CRM buyer's guide
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Should service & marketing have a shared budget?
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How to introduce agent self-scoring evaluations
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Frustrated service agents call for chatbot support
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What you should (and shouldn't) use NPS for
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CSAT, NPS or CES - it's not about the numbers
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The 2019 VoC buyer's guide
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5 ways AI helps improve customer experience
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Revealed: The two secrets to customer loyalty
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Resources
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CX Leader of the Year
Andrew Park
Member Since: 11th Feb 2019
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Andrew Park
VP, customer experience InMoment
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